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I need to re authenticate? to purchase lindens, how do I do this please?


Carley Benazzi
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You need to have a payment method registered at https://secondlife.com/my/account/billing.php?lang=en-US

See here for instructions.

If your billing agreements are not updating properly, it often has something to do with the bank or card issuer.  Some credit card companies will automatically decline or hold for review international charges (or "online gaming" charges) as a safeguard against fraud.

If you are located in the U.S., delete and re-enter your payment method. This will make it go through the domestic processor, which reduces the chances of your financial institution putting a hold on the transaction.

 

32px-KBcaution.png Important: Credit and debit cards require up to 30 minutes to update in our system. Even if you receive the message “your payment information has been successfully updated,” you must still wait up to 30 minutes before attempting purchases.

If you're having trouble getting a billing agreement to update:

  1. If you have waited at least 30 minutes and have attempted several transactions that failed or information is still pending update, delete and re-enter your billing information or try an alternate method of payment (credit or debit card).  To do this:
    1. Go to Your Dashboard.
    2. Click Account.
    3. Click Billing Information.
    4. Update your billing information then click Submit.
      If the update is sucessful, you will see the message "Your information has been successfully updated".
    5. Wait 30 minutes to get approval from your payment processor.
  2. After the second attempt, if transactions are still failing or information is still pending update, contact your credit or debit card issuer:
    1. Ask to speak directly to the risk and security department.
    2. Explain that you wish to authorize your card for charges from Linden Research and Second Life.
    3. While on the phone, clear and re-enter your billing information. The bank or card issuer should then see (and approve) a $1 verification charge; which will be refunded.
  3. If you are still unable to complete a transaction after following the above steps, contact Linden Lab billing support as explained above.
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