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My avatar is a cloud and I looked at the answers you've given others and
I did them but they didn't work and I don't know what to do. Hopefully you can  help me out.

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You may find that the bake fail problem comes back repeatedly, even after you fix it with one of the suggestions at http://wiki.phoenixviewer.com/doku.php?id=fs_bake_fail. I am assuming that you have tried every single one of them, starting at the top of the list and working down to the bottom.  If so, you have a chronically weak Internet connection. There are many steps to take for repairing it. Perhaps the simplest ones -- ones that work best for most people -- are: (1) Don't Use WIRELESS. Wireless connections are inherently less stable than direct cable connections and are more vulnerable to interference. Then, (2) Reboot your router. Unplug it from the power for a few minutes to let it clear its RAM. Then plug it back in and let it get a fresh hold on an IP address.  For other suggestions about dealing with a problematic Internet connection, see http://blog.nalates.net/2011/10/26/troubleshoot-your-sl-connection/ .

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