I have the latest viewer. My av is a cloud. how can I fix this so I can see my av?

[CubsterPup]

Everthing was working fine and then suddenly I turned into a cloud (orange cloud on phoenix) and I can't figure out how to get my av back in view.  I cleared cache, I restarted, I tried to find a way to reset it and i can't.  I'm running the latest SL Viewer and/or Phoenix Firestorm window.  Someone Help!! 

[Ariel Vuissent]

It happens from time to time. When you collaspe your inventory completely, there should be two main folders, "Inventory" and "Library." Open the Library folder, then the "clothing" folder under that. Grab a folder - i use "Girl Next Door," but any full outfit will do - and drag it onto the "cloud" that is your avatar. Give it few minutes to load. If/when it does, you should appear as a newb again. Go back to your Inventory folder and rewear your regular stuff. For future reference, you might want to create a basic Outfit that contains your normal avatar - skin, eyes, hair base, shape, and any attachments/HUD's you always wear. That way, if you have to do this again, you can just click "replace" on that outfit folder and be back to normal, rather than having to replace each item one by one.

If that doesn't work, here's a full list of things to try. Go down the list one by one until you find something that works, then STOP.

[Rolig Loon]

That's a communication problem between your computer and SL's servers. Information about your appearance has to be "baked" onto your avatar on your own computer, saved there, and then uploaded to SL before it's fully visible there. If the necessary information is messed up in transmission, you may end up with a borked file on your computer, or SL's servers may end up with a borked image. Either way, your av's appearance defaults to a fluffy cloud. What works to repair the damage for one person won't necessarily work for the next person, and it may not be the same thing that works for you tomorrow. See the full list of possibilities here >>> http://wiki.phoenixviewer.com/doku.php?id=fs_bake_fail . Start with the simple things at the top of the list and work down until you find what works for you today.

You may find that the bake fail problem comes back repeatedly, even after you fix it with one of the suggestions on that wiki page. If so, you have a chronically weak Internet connection. There are many steps to take for repairing it. Perhaps the simplest ones -- ones that work best for most people -- are: (1) Don't Use WIRELESS. Wireless connections are inherently less stable than direct cable connections and are more vulnerable to interference. Then, (2) Reboot your router. Unplug it from the power for a few minutes to let it clear its RAM. The plug it back in and let it get a fresh hold on an IP address.