I have a premium acct paid annually, why am I asking resident whom I don't pay, for assistance?

[MartinRJ Fayray]

Hello,

please be aware that this is a community forum and not moderated by Linden Lab staff, as such.

 

If you are a premium member you can go here to get help from professional Linden Lab support: https://support.secondlife.com/contact-support/

 

There you will be even offered to participate in live chat with very experienced support staff: https://support.secondlife.com/start-chat/

Live Chat is available 8am to Midnight PST, M-F; and 8am to 8pm PST Saturday and Sunday.

 

Thank you

[MartinRJ Fayray]

Hello,

please be aware that this is a community forum and not moderated by Linden Lab staff, as such.

 

If you are a premium member you can go here to get help from professional Linden Lab support: https://support.secondlife.com/contact-support/

 

There you will be even offered to participate in live chat with very experienced support staff: https://support.secondlife.com/start-chat/

Live Chat is available 8am to Midnight PST, M-F; and 8am to 8pm PST Saturday and Sunday.

 

Thank you

[Rolig Loon]

Being rude to the unpaid volunteers will not solve your problem any faster. You have come to a resident- to- resident help service where Lindens never visit. We have many years of experience in SL and will be pleased to help. All you have to do is provide us with enough information and then ask politely.

[michaelb1980]

Just because somebody doesn't pay to play doesn't mean they don't know what hey are doing. I know of several people that have been playing for years that don't have a premium membership. And it doesn't really matter how you pay you membership be it monthly, quarterly or annually.

[KarenMichelle Lane]

Rahbn,

OK so you can;t log into SecondLife. I can't imagine your attitude helping you with a LL support representative either.

So if by chance you return to the SL Answers Forum, please update your post with the following:

1) The Viewer you are using and the error messages you are receiving;

2) The Specs on your PC and it's Graphics System

3) A box of Girl scout Cookies for those of us who have responded to your rampage.

With this information we can be of service to you albeit more along the Informed & Experienced Volunteer line of response.

 

Please update your question with the additional information as follows:

Select the Options drop-down menu to the right of your question and select Edit Question.

 

[Nyll Bergbahn]

You may very well get your login problem solved quicker here on this resident-to-resident Answers forum than via Linden Lab Support but if you want the latter, you should make contact via Live Chat or Ticket available from the Help Menu:

https://support.secondlife.com/contact-support/

However, before you do so, read the page below for possible reasons why you may be experiencing this problem. Linden Lab Support will ask you to go through this anyway before it does anything else.

http://community.secondlife.com/t5/English-Knowledge-Base/Login-failure/ta-p/700109

Some useful information is also provided here (most of which applies to all viewers):

http://wiki.phoenixviewer.com/login_fail

Without more information on exactly what's happening and what if any messages appear onscreen when you try to login, it's impossible for anyone here on Answers to offer advice.

[Innula Zenovka]

I don't know.,  Why are you asking here rather than asking Live Help?   If you don't know why you are, I am sure no one else does.

For myself, though I'm a premium member, I would normally ask about general stuff here first, since, in my experience, I'm likely to get a better answer.   I tend to use live help and support tickets only when it's something only LL can resolve.    So if the issue was that I couldn't log in then I'd only ask LL, and certainly only ask them in the first instance, if I was getting an error message on log-in that suggested I'd been banned.  

Otherwise, assuming the grid is up in the first place, I'd conclude that the issue was probably at my end.   Then I certainly would seek advice here.  Otherwise, at least in my experience, Live Help will normally ask you to submit a ticket if it's something they can't fix on the spot, and then you'll get a series of suggestions in response to your ticket that are pretty much what you'll be told here.

Asking here means that, if the advice you receive doesn't fix things (and usually it does), you'll be going to Live Help armed with a detailed list of things you've done and also some sensible information to give them, like details of your computer, connection, error messages you receive and so on.