I have big time loading issues. I have used a disk cleaner and done all that the IT pro's say to do.

[Troyden]

I have big time loading issues. I have used a disk cleaner and done all that the IT pro's say to do. I have checked in world to see if there is any lost packets - 0.0%. Using the suggested ping test I come back with a ping of 19ms and a jitter of 6ms.

It doesn't matter if I use SL's veiwer or firestorm the result is the same, I can't load in or teleport. Is this a problem with your service?

This computer is about 6 generations above the listed system requirements. That is one of the first things that was checked. There is no issue logging in. I get in world and there I sit as a cloud of smoke.

The account can not be delinquent since no charge has been made to the paypal account.

I don't call for help at the first sign of problems I have been trying to resolve this issue for 2 days so far(imagine that my account is now 3 days old).  I have been working with a friend that works in the IT dept of a large multinational company.

Yes, there has been some issue SL has been having with paypal but that is said to be fixed, yet this continues.

[KarenMichelle Lane]

Troy,

Probably not. At the time of this response there are no Grid-Wide issues outstanding.

Have you read and done all that is covered in this Knowledgebase section about Login Issues?

http://community.secondlife.com/t5/English-Knowledge-Base/Login-failure/ta-p/700109

Additionally does your computer meet or exceed the SL minimum Requirements stated here:

https://secondlife.com/my/support/system-requirements/

 

Please update your question with your status as follows:

Select the Options drop-down menu to the right of your question and select Edit Question,

 

IN RESPONSE TO YOUR UPDATE

By all means follow Rolig's advise and if you could describe exactly what you are observing and any error messages you are receiving we can help you pinpoint where in the possible failure universe your particular problem lies.

Based on you statement "  I can't load in or teleport " you are having some classic communication issues. Ping is just one of several components to timely updates of your avatar,  it's position in a SL Region and it's interaction with the visible surroundings. If this part is not working at login time, Teleporting somewhere else will not work as you have no doubt determined. So please let's get the rezzing and rendering issues solved 1st and move on from there.

 

 

[Rolig Loon]

So your "loading" issue is that you are a cloud of smoke? That is a bake failure, and it's very common.  It's a communication problem between your computer and SL's servers. Information about your appearance has to be "baked" onto your avatar on your own computer, saved there, and then uploaded to SL before it's fully visible there. If the necessary information is messed up in transmission, you may end up with a borked file on your computer, or SL's servers may end up with a borked image. Either way, your av's appearance defaults to a fluffy cloud. What works to repair the damage for one person won't necessarily work for the next person, and it may not be the same thing that works for you tomorrow. See the full list of possibilities here >>> http://wiki.phoenixviewer.com/doku.php?id=fs_bake_fail . Start with the simple things at the top of the list and work down until you find what works for you today.

If you are finding that the bake fail problem comes back repeatedly or may not respond at all to those fixes, you have a chronically weak Internet connection. There are many steps to take for repairing it. You've tried some things, but not ones that typically make much difference. The ones that work best for most people -- are: (1) Don't Use WIRELESS. Wireless connections are inherently less stable than direct cable connections and are more vulnerable to interference. Then, (2) Reboot your router. Unplug it from the power for a few minutes to let it clear its RAM. Then plug it back in and let it get a fresh hold on an IP address.  If that still doesn't work, suspect that your router has a more serious problem.