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Im still being Charged for my premium membership I downgraded

NIkkI Godard

Asked by NIkkI Godard,

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Rolig Loon

Rolig Loon

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It looks like you forgot to lower your tier as you downgraded, maybe?  Anyway, the best way to sort this out is to talk with the Billing Office. If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers:

US/Canada: 800-294-1067
France: 0805-101-490
Germany: 0800-664-5510
Japan: 0066-33-132-830
Portugal: 800-814-450
Spain: 800-300-560
UK: 0800-048-4646
Brazil: 0800-762-1132

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
**Note: Support is offered only in English

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Rolig Loon

Rolig Loon

Posted
Posted

It looks like you forgot to lower your tier as you downgraded, maybe?  Anyway, the best way to sort this out is to talk with the Billing Office. If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers:

US/Canada: 800-294-1067
France: 0805-101-490
Germany: 0800-664-5510
Japan: 0066-33-132-830
Portugal: 800-814-450
Spain: 800-300-560
UK: 0800-048-4646
Brazil: 0800-762-1132

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
**Note: Support is offered only in English

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