How do I get phoenix firestorm to respond?

[Rolig Loon]

Check to be sure that your firewall or your anti-virus routine are not blocking you from entering SL. 

See >>> http://community.secondlife.com/t5/English-Knowledge-Base/Using-Second-Life-with-a-firewall/ta-p/1304539

And >>> http://wiki.phoenixviewer.com/antivirus_whitelisting

[Rolig Loon]

Check to be sure that your firewall or your anti-virus routine are not blocking you from entering SL. 

See >>> http://community.secondlife.com/t5/English-Knowledge-Base/Using-Second-Life-with-a-firewall/ta-p/1304539

And >>> http://wiki.phoenixviewer.com/antivirus_whitelisting

[eyeye Afterthought]

Not your computer. ok. Then could it be your connection? Think about it.  For something to go into a not responding state it is more oftentimes because of connection failure or interruption in connection. Test your connection. Reset your router.