MISSING FOLDER NEED ADVICE

[greek Wingtips]

I HAVE JUST NOTICED A MISSING IMPORTANT FOLDER WITHIN MY INVENT, I DONE ALL THE SEARCHES, HOW CAN I GET THIS BACK, ITS NOT BEEN DELTELE OR LOST, CAN LINDENS GET IT BACK I BLAME THEM DANG SO PEEDED OFF

 

IF SOMEONE HAD THE LINK WHO TO REPORT THIS WOULD BE GREAT HELP

 

SORRY ABOUT THE CAPS

[Nyll Bergbahn]

Clear your cache manually.

Enable Hidden Files & Folders if not already done:

1) Open Control Panel
2) Open “Folder Options”
3) Open the “View” tab
4) Check “Show hidden files, folders, and drives”

Press OK and close control panel.

Accessing AppData:

Browse to the path below that corresponds to your operating system:

Windows XP - C:\Documents and Settings\<username>\Application Data\

Windows Vista - C:\Users\<username>\AppData\

Windows Vista Home Premium - C:\Users\<username>\AppData\

Windows 7 - C:\Users\<username>\AppData\ 

Inside the AppData folder, open the Local folder and delete the entire Second Life folder.

Restart your computer then log in to Smith (a low lag Linden water sim). Move away from the landing point then open your inventory and click the Recent tab to get your inventory loading. Don't do anything until it's fully loaded, then check to see if your missing folder has reappeared. If not, you will need Premium membership to access Linden Lab Support for inventory issues. Submit a ticket in the normal way from the Help menu.

EDIT: Here is the link: https://support.secondlife.com/create-case/ As mentioned, help with inventory is only available to Premium members.

[Theresa Tennyson]

The inventory system transfers the information from one folder at a time and there's a time-out so the viewer can detect connection problems and not get hung up. If the missing folder had a very large number of items (about 10,000 or more) there's a chance the time-out was triggered before all the folder's contents were sent, meaning the folder's contents won't display. If this was the problem you need to clear your cache and then log in with the fastest connection you can find. Then, if you get the folder, break the contents up into sub-folders.

[greek Wingtips]

thanks for the advice, but it never worked,one I failed to mention was that I use firestorm most of the time. would this still be way to do it even with firestorm

[Nyll Bergbahn]

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greek Wingtips wrote:

thanks for the advice, but it never worked,one I failed to mention was that I use firestorm most of the time. would this still be way to do it even with firestorm

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Yes, exactly the same way except the cache folder in AppData > Local will likely be called Firestorm instead of Second Life. If you manually changed the cache location on your hard drive from the aforementioned location, then go to that location and delete the cache.

So, if you have manually deleted the cache folder and your missing folder has not reappeared on relogging with inventory fully repopulated from the server and you're absolutely certain you haven't accidentally moved the folder into another inventory folder, you'll have to hope it reappears some day or else seek Linden Lab support. If the contents are worth it, consider taking out Premium membershp for a month or so and hope LL can recover your folder but that is by no means certain.