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why am I getting charged $5 every month when i have no land


Grace Itano
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Contact LL. You can reach billing here:

 

Contacting Linden Lab billing support

If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers:

  • US/Canada: 800-294-1067
  • France: 0805-101-490
  • Germany: 0800-664-5510
  • Japan: 0066-33-132-830
  • Portugal: 800-814-450
  • Spain: 800-300-560
  • UK: 0800-048-4646
  • Brazil: 0800-762-1132

Long distance (not free): 703-286-6277

Billing Support is available twenty four hours a day, seven days a week in the US, UK, and Canada and 7 days a week in all other countries listed above.

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Contact LL. You can reach billing here:

 

Contacting Linden Lab billing support

If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers:

  • US/Canada: 800-294-1067
  • France: 0805-101-490
  • Germany: 0800-664-5510
  • Japan: 0066-33-132-830
  • Portugal: 800-814-450
  • Spain: 800-300-560
  • UK: 0800-048-4646
  • Brazil: 0800-762-1132

Long distance (not free): 703-286-6277

Billing Support is available twenty four hours a day, seven days a week in the US, UK, and Canada and 7 days a week in all other countries listed above.

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Simply removing your payment method is absolutely the wrong way to "solve" this problem, as you are discovering.  Linden Lab thinks you own land, or have donated tier to a group, and is charging you for it.  If they cannot collect, they will delete your account!  You will lose not only your name, but all your inventory.

Check Account/My Land.  Find out if you have any land, and get rid of it.  Check your groups, and see if you have donated tier to any of them.

Then contact Billing AT ONCE and get the problem straightened out.  NOTE:  You may have to pay the money that is owing.  It's worth it, to protect your account.

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