Why aren't my direct items going in to my store?

[MaxAna Birdsong]

I have all the info I need for the item to put up in my store, so I active it but it dozens stick and go to my store. The ones with the box have worked. I have switched to other so I don't have to have land for some boxes and that's great, but not if I can't get them up on my store. I even went to edit item and active there and still didn't stay and go to store. So what may I be doing wrong and what can I do so I can start having my stuff up and keep putting new with same way? I hope u can help

[MartinRJ Fayray]

Hello,

first please read http://wiki.secondlife.com/wiki/Second_Life_Marketplace_Direct_Delivery_FAQ

and http://community.secondlife.com/t5/English-Knowledge-Base/Selling-in-the-Marketplace/ta-p/700193

 

If you're having problems with the Merchant Outbox:

 

I had the same problem (see https://jira.secondlife.com/browse/WEB-4600).

This is what I did to fix it (apart from creating a support ticket at http://support.secondlife.com/create-case ):

 

• Made a clean install (see http://community.secondlife.com/t5/English-Knowledge-Base/How-to-uninstall-and-reinstall-Second-Life... ) of the latest viewer Release (uninstalled all other viewers, also Third-Party-Viewers)
• and installed it in English (do not use in any other language for this attempt to fix) - download here: http://secondlife.com/support/downloads/ .
• Then I went to a sim with the main release server ( follow this link for example: http://maps.secondlife.com/secondlife/Chilbo/207/21/95 )
• and stayed on ground (not in a skybox),
• and opened the Received Inventory folder (see http://community.secondlife.com/t5/English-Knowledge-Base/Received-items-Beta-feature/ta-p/1393755 ) and kept it open
• then I opened the merchant outbox (see http://community.secondlife.com/t5/English-Knowledge-Base/Selling-in-the-Marketplace/ta-p/700193#Sec... ) and uploading worked (while keeping the Received Inventory folder open).