Jump to content
  • 0

Log in failures


Sage Datura
 Share

You are about to reply to a thread that has been inactive for 3671 days.

Please take a moment to consider if this thread is worth bumping.

Question

  • 0

The usual explanation is that the sim you are trying to log in to is temporarily off line for maintenence.  Try logging in at a different sim.  If the sim really is off line, you can file a support ticket to report an off-line sim.  LL typically responds to those reports within 20-30 minutes.

Here are the other normal possibilities:

  • Your Internet Connection is Down Check whether you are able to connect to the 'net using a web browser; try to use it to visit a known website. If that fails, then the first thing to try is to unplug your modem/router for at least a full minute, then once plugged back in, allow then to go through startup, after which reboot your computer. If after this you are still unable to connect to the Internet with a web browser, you will probably need to contact your ISP to have your connection checked.
  • Your Router and/or Modem has Problems Repeat the same things as above.
  • Your Firewall is Preventing the Connection Try disabling your firewall software completely and then try to log in again. If you are successful, then you need to allow the viewer access through the firewall. Some tips on how to do that are here.
Link to comment
Share on other sites

1 answer to this question

Recommended Posts

  • 0

The usual explanation is that the sim you are trying to log in to is temporarily off line for maintenence.  Try logging in at a different sim.  If the sim really is off line, you can file a support ticket to report an off-line sim.  LL typically responds to those reports within 20-30 minutes.

Here are the other normal possibilities:

  • Your Internet Connection is Down Check whether you are able to connect to the 'net using a web browser; try to use it to visit a known website. If that fails, then the first thing to try is to unplug your modem/router for at least a full minute, then once plugged back in, allow then to go through startup, after which reboot your computer. If after this you are still unable to connect to the Internet with a web browser, you will probably need to contact your ISP to have your connection checked.
  • Your Router and/or Modem has Problems Repeat the same things as above.
  • Your Firewall is Preventing the Connection Try disabling your firewall software completely and then try to log in again. If you are successful, then you need to allow the viewer access through the firewall. Some tips on how to do that are here.
Link to comment
Share on other sites

You are about to reply to a thread that has been inactive for 3671 days.

Please take a moment to consider if this thread is worth bumping.

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

×
×
  • Create New...