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What would cause your whole screen to go black when you exit out of the SL Viewer??


Jessi Macpherson
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It's most likely your graphics card driver. AMD's Catalyst 12.3 was particularly troublesome I believe.

Edit: Would be helpful if you posted your computer details (see 1 below). Use Options/Edit to the right of your post.

Here is my Graphics Card Driver Guide:

 Graphics Cards

To find out what graphics card you have:

1. Open SL to login screen and select Me > Preferences > Help > About Second Life. It will be in the computer details.

2. If you can't open SL to login screen:

Select Start Menu > Run

In the command box type dxdiag and press ok

Click the Display tab in the window that opens

The top line under the section Device should give you the graphics card manufacturer and card series

 

 If you have a desktop with AMD (ATI) or Nvidia graphics card, use these links:

NVidia: http://www.nvidia.com/Download/index.aspx?

AMD/ATI: http://support.amd.com/us/gpudownload/Pages/index.aspx

 Input the details of your card or use Nvidia's auto detect utility if a Nvidia card.

AMD/ATI's auto detect utility is available here http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx

In its Help page http://www.nvidia.com/object/drivers_faq.html Nvidia recommends installing the new driver over the old one but to avoid issues, most people recommend you do uninstall first. You do have to uninstall AMD drivers before installing the new one. However, it's very simple and AMD provide helpful videos on that link.

If you have an Intel integrated chipset, use Intel's driver detect utility at http://www.intel.com/p/en_US/support/detect?redirector_count=1&

If you have a notebook, you may need to download an updated driver from the notebook manufacturer's website, depending on the card. For AMD Mobility cards in laptops, refer to the links on this page http://support.amd.com/us/kbarticles/Pages/737-28041SupportforATIMobility.aspx

AMD does supply generic Mobility drivers for laptops with some restrictions and warnings. Refer http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx

For Nvidia cards in notebooks, Nvidia provide drivers from this link http://www.nvidia.com/object/notebook_drivers.html

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It's most likely your graphics card driver. AMD's Catalyst 12.3 was particularly troublesome I believe.

Edit: Would be helpful if you posted your computer details (see 1 below). Use Options/Edit to the right of your post.

Here is my Graphics Card Driver Guide:

 Graphics Cards

To find out what graphics card you have:

1. Open SL to login screen and select Me > Preferences > Help > About Second Life. It will be in the computer details.

2. If you can't open SL to login screen:

Select Start Menu > Run

In the command box type dxdiag and press ok

Click the Display tab in the window that opens

The top line under the section Device should give you the graphics card manufacturer and card series

 

 If you have a desktop with AMD (ATI) or Nvidia graphics card, use these links:

NVidia: http://www.nvidia.com/Download/index.aspx?

AMD/ATI: http://support.amd.com/us/gpudownload/Pages/index.aspx

 Input the details of your card or use Nvidia's auto detect utility if a Nvidia card.

AMD/ATI's auto detect utility is available here http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx

In its Help page http://www.nvidia.com/object/drivers_faq.html Nvidia recommends installing the new driver over the old one but to avoid issues, most people recommend you do uninstall first. You do have to uninstall AMD drivers before installing the new one. However, it's very simple and AMD provide helpful videos on that link.

If you have an Intel integrated chipset, use Intel's driver detect utility at http://www.intel.com/p/en_US/support/detect?redirector_count=1&

If you have a notebook, you may need to download an updated driver from the notebook manufacturer's website, depending on the card. For AMD Mobility cards in laptops, refer to the links on this page http://support.amd.com/us/kbarticles/Pages/737-28041SupportforATIMobility.aspx

AMD does supply generic Mobility drivers for laptops with some restrictions and warnings. Refer http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx

For Nvidia cards in notebooks, Nvidia provide drivers from this link http://www.nvidia.com/object/notebook_drivers.html

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