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Hello! I need help. I got this strange mail a week ago, Was billed but haven't bought anything.


RoseyShayeDeRavyn Aeon
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It's not mentioning 20,000 but 200,000 Linden dollars!!!! Call the billing support NOW!!! Even if you have to spend a long distance call. Dang, that's 810 USD we're talking about! CALL NOW!  Good luck, Rosey. If necessary, call your bank to block the payment if you can.

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

Our Billing team is available 24 hours a day, seven days a week.


Local Toll-Free numbers
  • France: 0805.101.490
  • Germany: 0800.664.5510
  • Japan: 0066.33.132.830
  • Brazil: 0800.762.1132
  • Spain: 800.300.560
  • UK: 0800.048.4646
  • Support is in English Only

PLUS, IMPORTANT:

If you suspect your account has been compromised, contact us immediately.

Follow these steps:

  1. Login to your account on the Second Life support portal.
  2. Enter the following:
    • Under What type of problem are you having?, select "Account Issue" from the drop down menu
    • Under Account Issue, select "I believe my account has been compromised."
    • Fill in the rest of the fields as directed.
    • Copy the Tracking Number for your new ticket
    • You will receive an email containing your ticket information.
  3. Call the Fraud number: 800-860-6990
Once we look over your submission, Linden Lab will place your account on hold, and investigate the relevant transactions. This may take a few days in some cases. Once we have finished the investigation, we will send you an email explaining our conclusion and explaining the action that will be taken with respect to your account. As a reminder, all transactions involving Linden Dollars are subject to our Terms of Service (TOS).
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It's not mentioning 20,000 but 200,000 Linden dollars!!!! Call the billing support NOW!!! Even if you have to spend a long distance call. Dang, that's 810 USD we're talking about! CALL NOW!  Good luck, Rosey. If necessary, call your bank to block the payment if you can.

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

Our Billing team is available 24 hours a day, seven days a week.


Local Toll-Free numbers
  • France: 0805.101.490
  • Germany: 0800.664.5510
  • Japan: 0066.33.132.830
  • Brazil: 0800.762.1132
  • Spain: 800.300.560
  • UK: 0800.048.4646
  • Support is in English Only

PLUS, IMPORTANT:

If you suspect your account has been compromised, contact us immediately.

Follow these steps:

  1. Login to your account on the Second Life support portal.
  2. Enter the following:
    • Under What type of problem are you having?, select "Account Issue" from the drop down menu
    • Under Account Issue, select "I believe my account has been compromised."
    • Fill in the rest of the fields as directed.
    • Copy the Tracking Number for your new ticket
    • You will receive an email containing your ticket information.
  3. Call the Fraud number: 800-860-6990
Once we look over your submission, Linden Lab will place your account on hold, and investigate the relevant transactions. This may take a few days in some cases. Once we have finished the investigation, we will send you an email explaining our conclusion and explaining the action that will be taken with respect to your account. As a reminder, all transactions involving Linden Dollars are subject to our Terms of Service (TOS).
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Another thing to do is check your transaction history, both $USD and $L.  See if you can find this purchase.  More importantly, see if there is a corresponding large PAYMENT to a stranger.  Note the transaction, and include it in your compromised account report to Linden Lab.

Oh...and you should change your SL password, right away.

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