Buy a product. Product did not come. Money's gone. HELP PLEASE.

[MiCtOrY Byron]

Yesterday I bought a product. I paid for the product did not come. I think the bug. There is no one to help. Please Help.

[Rolig Loon]

It can sometimes take anywhere from a few minutes to a day or more for your items to be delivered, so be patient. Not that it helps now, but to remember for the future:

(1) Don't overuse the shopping cart. It is easily confused if you put more than a couple of things in it. It's often wiser to use the Buy Now button instead of the Shopping Cart..

(2) Don't buy things from Marketplace (especially LOTS of things) unless you are in world to receive them at the time. We each have an "in box" that holds IMs, notecards, group notices, group invitations, and anything that is delivered to us if we aren't in world at the time. That "in box" can only hold 25 things, total. If anything else comes in, it isn't saved. It is gone ... poof .... forever. If you have a mess of things delivered from Marketplace and half your friends send you notecards, that in box will be capped and you will never know what happened.

So, what do you do now? .......

To get a record of the individual items in your order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu. If you do not receive items within about 24 hours, you should cut and paste the information about a missing item from that Order History and send it in a IM or notecard to the merchant, along with a polite message requesting redelivery. Most merchants are very kind and willing to redeliver. This happens all the time and they are aware of it. Do be patient, though. Not everyone logs in to SL every day or checks their e-mail. If you still haven't heard in another day or two, follow it up with a second polite note and finally, if you STILL haven't heard, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.

 

[Reem Lorefield]

Once you do all that and you still dont get your product...you will file a ticket and the lab will tell you to keep trying and I quote....'Reach out to the vendor'...bless his heart. If the vendor wants to respond he will....if he doesn't want to ...he will not ...there is nothing you can do but wait ....and hope for a reasonable vendor who has nothing to hide. Maybe he has gone walkabout to dream and left his shop open to sort itself out as in my case. I was told recently by a contributor that sometimes the product is delivered to the purchaser and the vendor knows nothing about it. Oh well..apparently its a bug...happy days...I still havent got my product after a week....go well...