Authorization Failure, appears when I try to access the Marketplace.

[Dakota Qusifor]

I've tried using different browsers, IE, Firefox, Google Chrome (Firefox being my main browser), as some people suggested  on here and clearing my cache also.

But neither have worked and not sure what else to try.

[Rolig Loon]

Thank you for doing your homework.  Those are usually the steps we suggest, and they usually work.  I'm a bit surprised that they didn't work for you.  Does it make any difference whether you try to enter from secondlife.com  >>> Shopping, or whether you go directly to https://marketplace.secondlife.com/ ? Is this a new problem today, or has this been going on for a while (that is, could this be a temporary connection problem)?  Do you have a firewall or antivirus program blocking access, maybe because they were updated recently? 

[Dakota Qusifor]

I've tried both ways and still get the same result.

I don't think it's because of my antivirus, since I have an alt account that can login to the marketplace.

It's just this account, I'm having trouble with...

 

Would it be of any help, that this is a reactivated account - (reactivated it around July)?

 

Please and Thank you.

[Rolig Loon]

Hmmmm.. That shouldn't make any difference. I can't imagine what the problem is. It's clearly not the account itself, since you said that you can go in world OK. It's a web issue. I'm afraid you'll have to file a support ticket or talk with Live Chat, assuming that you are a Premium member. I'm sorry. If you make any progress or if you think of anything else that might be clue, would you please come back and post again? I don't usually suggest starting a new thread, but I'm afraid this one will get lost, and I'm hoping that a new post in a while can attract more suggestions. Just refer back to this thread when you do, so people have the background.