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kathi Blindside

17 orders havent been recieved..what is wrong w marketplace?

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It can sometimes take anywhere from a few minutes to a day or more for your items to be delivered, so don't panic just yet. Not that it helps now, but to remember for the future:

(1) Don't overuse the shopping cart. It is easily confused if you put more than a couple of things in it. Use the Buy Now button instead.

(2) Don't buy things from Marketplace (especially LOTS of things) unless you are in world to receive them at the time. We each have an "in box" that holds IMs, notecards, group notices, group invitations, and anything that is delivered to us if we aren't in world at the time, or if we are in Busy mode. That "in box" can only hold 25 things, total. If anything else comes in, it isn't saved. It is gone ... poof .... forever. If you have a mess of things delivered from Marketplace and half your friends send you notecards, that in box will be capped and you will never know what happened.

(3) Many (most?) merchants also have an in-world store.  It can sometimes be more fun to explore those shops than to shop in Marketplace.  A lot of people -- like me -- rarely buy on Marketplace, but use it as a catalog to give us tips about where to look in world.

So, what do you do now? .......

To get a record of the individual items in your order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu, as you already have. If you do not receive items within about 24 hours, you should cut and paste the information about a missing item from that Order History and send it in a IM or notecard to each merchant, along with a polite message requesting redelivery. Most merchants are very kind and willing to redeliver. This happens all the time and they are aware of it. Do be patient, though. Not everyone logs in to SL every day or checks their e-mail. Also, some merchants have a "no redelivery" policy, especially for items that are no-copy.  If you still haven't heard in another day or two, follow it up with a second polite note and finally, if you STILL haven't heard, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.

 

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It can sometimes take anywhere from a few minutes to a day or more for your items to be delivered, so don't panic just yet. Not that it helps now, but to remember for the future:

(1) Don't overuse the shopping cart. It is easily confused if you put more than a couple of things in it. Use the Buy Now button instead.

(2) Don't buy things from Marketplace (especially LOTS of things) unless you are in world to receive them at the time. We each have an "in box" that holds IMs, notecards, group notices, group invitations, and anything that is delivered to us if we aren't in world at the time, or if we are in Busy mode. That "in box" can only hold 25 things, total. If anything else comes in, it isn't saved. It is gone ... poof .... forever. If you have a mess of things delivered from Marketplace and half your friends send you notecards, that in box will be capped and you will never know what happened.

(3) Many (most?) merchants also have an in-world store.  It can sometimes be more fun to explore those shops than to shop in Marketplace.  A lot of people -- like me -- rarely buy on Marketplace, but use it as a catalog to give us tips about where to look in world.

So, what do you do now? .......

To get a record of the individual items in your order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu, as you already have. If you do not receive items within about 24 hours, you should cut and paste the information about a missing item from that Order History and send it in a IM or notecard to each merchant, along with a polite message requesting redelivery. Most merchants are very kind and willing to redeliver. This happens all the time and they are aware of it. Do be patient, though. Not everyone logs in to SL every day or checks their e-mail. Also, some merchants have a "no redelivery" policy, especially for items that are no-copy.  If you still haven't heard in another day or two, follow it up with a second polite note and finally, if you STILL haven't heard, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.

 

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