17 orders havent been recieved..what is wrong w marketplace?

[kathi Blindside]

ORDERS PAID FOR BUT NEVER RECIEVED

Hair textures Long Curls Blackite
Sold by Fangs Craven Visit The Store
Gift for Kittikat27 Darkrose
84766937 L$600 1 L$600

1 item has been delivered
Item(s) will be delivered to the Objects folder.

Sculpts Hair ALL MAPS (THEY MAY BE 60 DIFFERENT MODELS) Limited time offer
Sold by Zen Radikal Visit The Store
Gift for Kittikat27 Darkrose
84766938 L$299 1 L$299
NyuConcepts - Sculpted Long Skirt Elegance Fatpack
Sold by NyuNyu Kimono Visit The Store
Review Product

84538791 L$1,288 1 L$1,288

1 item has been delivered
Item(s) will be delivered to the Objects folder.

-FAIRY SCULPT TREE FULL PERM-
Sold by ELYXYRA Visit The Store
Review Product

84538792 L$99 1 L$99
-=((Guu))=-Sculpty Mshoes [BOXED] / SCULPT MAP & Shadow Texture male shoes
Sold by Ake Spyker Visit The Store
Review Product

84538797 L$485 1 L$485

1 item has been delivered
Item(s) will be delivered to the Objects folder.

[MD] Short Pareo FULL PERM (sculpty map + prebuild)
Sold by Martillo Denfu Visit The Store
Review Product

84538798 L$499 1 L$499
-=((Guu))=- Sculpty Chair 013 Furniture [BOXED] / SCULPT MAP FULL PERMS
Sold by Ake Spyker Visit The Store
Review Product

84537742 L$150 1 L$150

EW Sleeves 2 & 3 Sculpts & Maps - Full Perms
Sold by Esther Wildrose Visit The Store
Review Product

84537746 L$120 1 L$120

Toeless-sandal //full perm / high heel/ model/ fashion /sculpty shoes/shoe/boot/sandal/price off
Sold by Perfect Wirefly Visit The Store
Review Product

84537750 L$99 1 L$99

PREFABRICA - Ice crystal cave - builder's kit
Sold by Loki Dancer Visit The Store
Review Product

84537741 L$149 1 L$149
cave tunnels (full permission)
Sold by Veda Whitfield Visit The Store
Review Product

84535298 L$100 1 L$100
Drapery BUILDERS PACK
Sold by JubJub Forder Visit The Store
Review Product

84533671 L$695 1 L$695

( FREE ) Sculpted Window Blinds
Sold by Professor Greyhound Visit The Store
Review Product

84533674 L$0 1 L$0

1 item has been delivered
Item(s) will be delivered to the Objects folder.

Free Sculpties // Doors & Shoji Screens
Sold by Brota Kornfeld Visit The Store
Review Product

84533675 L$0 1 L$0

1 item has been delivered
Item(s) will be delivered to the Objects folder.
Railings (full permission)
Sold by Veda Whitfield Visit The Store
Review Product

84533678 L$50 1 L$50
Viscon* Sculpties Jacket V4 Unisex + UV Maps/Textures
Sold by Enes Davies Visit The Store
Gift for Kittikat27 Darkrose
83782863 L$1,890 1 L$1,890

 

these are the orders pd for but never recieved

[Rolig Loon]

It can sometimes take anywhere from a few minutes to a day or more for your items to be delivered, so don't panic just yet. Not that it helps now, but to remember for the future:

(1) Don't overuse the shopping cart. It is easily confused if you put more than a couple of things in it. Use the Buy Now button instead.

(2) Don't buy things from Marketplace (especially LOTS of things) unless you are in world to receive them at the time. We each have an "in box" that holds IMs, notecards, group notices, group invitations, and anything that is delivered to us if we aren't in world at the time, or if we are in Busy mode. That "in box" can only hold 25 things, total. If anything else comes in, it isn't saved. It is gone ... poof .... forever. If you have a mess of things delivered from Marketplace and half your friends send you notecards, that in box will be capped and you will never know what happened.

(3) Many (most?) merchants also have an in-world store.  It can sometimes be more fun to explore those shops than to shop in Marketplace.  A lot of people -- like me -- rarely buy on Marketplace, but use it as a catalog to give us tips about where to look in world.

So, what do you do now? .......

To get a record of the individual items in your order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu, as you already have. If you do not receive items within about 24 hours, you should cut and paste the information about a missing item from that Order History and send it in a IM or notecard to each merchant, along with a polite message requesting redelivery. Most merchants are very kind and willing to redeliver. This happens all the time and they are aware of it. Do be patient, though. Not everyone logs in to SL every day or checks their e-mail. Also, some merchants have a "no redelivery" policy, especially for items that are no-copy.  If you still haven't heard in another day or two, follow it up with a second polite note and finally, if you STILL haven't heard, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.