Item delivered as SL crashed

[Cristal Kenyon]

A week ago, I bought an item on Marketplace while inworld and moments later, SL crashed. Order history shows 'delivered' but it never showed up in my inventory. I contacted the vendor right away and asked nicely if they could resend the item--still no answer. Am I out 650 Lindens if I never hear from them?

[Rolig Loon]

Not necessarily.   Ask nicely again.  If there's still no response in a couple of days, file a support ticket with the category Marketplace >>> Failed Marketplace Delivery.