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eliza Seerose

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If you bought it inworld, check your account on your dashboard > transaction history. If the money was withdrawed from your account, you may contact the shop owner.

If you purchased on the Marketplace, delivery can take up to 24 hours to succeed. Check you marketplace account > Order history and look at the status: delivered, pending or failed. If it shows as delivered but cannot still find it in your inventory, here are the steps to take:

Unreceived and accidentally discarded items

Has it been more than 24 hours since you ordered? If so, contact the merchant, explain what happened, and politely request redelivery of the item. If it has been less than 24 hours, please be patient and check again later. If the merchant doesn't respond, you can submit a support case requesting redelivery. Make sure to include the order number and the exact name of the undelivered item(s).

32px-KBnote.png Note: If an item purchased on the Marketplace using PayPal or a credit card is not successfully delivered to you, the credit or debit will not appear in your transaction history, and the merchant will have no record of the purchase. Simply try to purchase the item again.

If you accidentally discard an item, contact the merchant, explain what happened, and politely requestredelivery of the item. Often the merchant will understand and redeliver, especially if the item in question isn't  "no-copy." Unfortunately, Marketplace deliveries, unlike items sent manually from another avatar, are completely discarded and can't be retrieved from the Trash.

If it shows as "pending", you just have to wait.

It it says "failed delivery", then your account has not been charged and the merchant was not paid. Just go back to buy the item again (it's always better to purchase inworld, btw, so login to SL and go to the shop).

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If you bought it inworld, check your account on your dashboard > transaction history. If the money was withdrawed from your account, you may contact the shop owner.

If you purchased on the Marketplace, delivery can take up to 24 hours to succeed. Check you marketplace account > Order history and look at the status: delivered, pending or failed. If it shows as delivered but cannot still find it in your inventory, here are the steps to take:

Unreceived and accidentally discarded items

Has it been more than 24 hours since you ordered? If so, contact the merchant, explain what happened, and politely request redelivery of the item. If it has been less than 24 hours, please be patient and check again later. If the merchant doesn't respond, you can submit a support case requesting redelivery. Make sure to include the order number and the exact name of the undelivered item(s).

32px-KBnote.png Note: If an item purchased on the Marketplace using PayPal or a credit card is not successfully delivered to you, the credit or debit will not appear in your transaction history, and the merchant will have no record of the purchase. Simply try to purchase the item again.

If you accidentally discard an item, contact the merchant, explain what happened, and politely requestredelivery of the item. Often the merchant will understand and redeliver, especially if the item in question isn't  "no-copy." Unfortunately, Marketplace deliveries, unlike items sent manually from another avatar, are completely discarded and can't be retrieved from the Trash.

If it shows as "pending", you just have to wait.

It it says "failed delivery", then your account has not been charged and the merchant was not paid. Just go back to buy the item again (it's always better to purchase inworld, btw, so login to SL and go to the shop).

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