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    • Xiola Linden

      The New Community Platform   03/21/2017

      We are still working on making adjustments and changes to the new platform. Thanks  to everyone who has been sending in feedback and filing any bugs you've encountered! 
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alayna1

need telephone number to talk to someone about my acct and changing password

Question

i cannot remember my password and i need to change it and i need the number to tak to someone in biling to do this i changed it two months ago and thought i wrote it down and i have had a stroke in the meantime and cannot remember my password pls help pls i want to buy some lindens and cannot do so without my password so pls pls help ...ty so much sorry i have to bother yall

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If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers:

US/Canada: 800-294-1067
France: 0805-101-490
Germany: 0800-664-5510
Japan: 0066-33-132-830
Portugal: 800-814-450
Spain: 800-300-560
UK: 0800-048-4646
Brazil: 0800-762-1132

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
**Note: Support is offered only in English

If you know your username but have forgotten your password, go to the password recovery page. Enter your username and click Send Instructions to have instructions on how to create a new password sent to the email address connected to the account . You'll need to answer the security question you chose when creating your Second Life account. Be sure to check your junk mail/spam folder.

If you can't recall the answer to your security question, just contact Customer Support, preferably by opening a support case. You'll be asked to verify your identity and, working together, we can reset your security question.

We apologize in advance that support cannot retrieve passwords. Luckily, this won't be an issue once we reset your security question.

 

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