Why can't I log in with Nirans Viewer?

[LexiiMotorway]

Why can't I log in with Nirans viewer? I tried changing my starting location and it didn't work. I can log in with my alt, just not with my main. Everything works fine with my other accounts. Anybody have any ideas? :(

 

I can log in with any other viewer, except Nirans. :S

[Charolotte Caxton]

Can you log in with any viewer? If the answer is no, you may have a corrupt group tag. If you can get someone to kick you out of the group, great. If not, use support, live chat if possible, support ticket otherwise.

https://support.secondlife.com/contact-support/

[LexiiMotorway]

yes that's what's confusing me, I can log in with firestorm or any viewer normally, except Nirans

 

[Charolotte Caxton]

Oh, that is strange. The only thing I can think of since you have multiple accounts, is to double check that the name and password match. here is their website, it may have clues or even some kind of support if you don't get anymore ideas here http://niranv-sl.blogspot.com/

[Rolig Loon]

This sounds like the old vaudeville routine

Patient:  "Doc, it hurts when I do this..."

Doctor:  "Then don't do that"

(rim shot)

Maybe this would be a good question to ask the Nirans support staff.  :smileywink:

[Nyll Bergbahn]

It's highly unlikely this has anything to do with Niran's viewer. I use Niran's viewer all the time and logged in a number of times today. It's working very well.

More likely this is our old group tag issue where you have an invalid character in the tag so your main alt is being affected while the alt with a different tag isn't. Try getting the group owner to kick you out and see if you can then log in.

Love Rolig's comment on support staff as just Niran to answer and you can post a question to him on his SLU thread here if you wish:

http://www.sluniverse.com/php/vb/alternative-sl-clients/64897-nirans-viewer-fixed.html

Register and then scroll to last thread page and post a question. Include full details of your computer specifications. Be more specific too on what exactly is happening and what error message appears if any. Try the group tag thing first, he can be tetchy at the best of times  :smileyvery-happy: but it's a wonderful viewer with amazing graphics.