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When I try to start up SL it crashes, I get even get as far as the log in screen.


EirianHikari1488314145
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I wasn't sure if I needed to post this to Viewers or Technical, so I apoligize if I posted to the wrong place. 

I hadn't really played SL much since first installing it over a year ago, but today I wanted to try it again. When it went to start, it told me I needed a newer version to run it, so I installed it. Ever since I did, it won't start up, I go to open it, and it comes up with a pop up from my online security to allow it, so I do, it then immdently crashes, and I get a pop up to allow some kind of crash logger, which doesn't seem to do anything, then the whole thing stops working and I have to close it out. I have some screen shots below.

http://i772.photobucket.com/albums/yy9/EirianHikari/My%20Signatures-Banners-Miscellaneous%20Junk/Fullscreencapture727201250112PM.jpg

http://i772.photobucket.com/albums/yy9/EirianHikari/My%20Signatures-Banners-Miscellaneous%20Junk/Fullscreencapture727201250136PM.jpg

http://i772.photobucket.com/albums/yy9/EirianHikari/My%20Signatures-Banners-Miscellaneous%20Junk/Fullscreencapture727201250215PM.jpg

As far as I know all my system requierments match, and my settings are fine, I've tried clearing the cache, and uninstalling and reinstalling twice. Can you help me please?

Edit: Oh yes, And I'm on a Windows Vista laptop, 32-bit OS, and I have AMD Athlon(tm) 64 X2 Dual-Core Processor. I'm not sure where to find my grapichs card info except that it's ATI.

 

Edit 2: I looked at your links, but It doesn't make much sense to me, and I'm not sure how or if I can do that with my security program. I use Century Link online security. Also I don't know if this would make a diffrence having updated it, but when I first downloaded it a year ago it worked, but it was a year ago, so I don't know, I haven't changed anything in my settings anywhere that I'm aware of. I'm not the most computer litterit person though. :smileysad:

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It looks as if your online security software ---your firewall --- is blocking your SL viewer and SL's crash logger too. That's an aggressive firewall.  Try creating an exception for your viewer first.  Whitelist the viewer with your anti-virus software too, for good measure.

See http://community.secondlife.com/t5/English-Knowledge-Base/Using-Second-Life-with-a-firewall/ta-p/1304539

and http://wiki.phoenixviewer.com/antivirus_whitelisting

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EirianHikari wrote:

 

Edit 2: I looked at your links, but It doesn't make much sense to me, and I'm not sure how or if I can do that with my security program. I use Century Link online security. Also I don't know if this would make a diffrence having updated it, but when I first downloaded it a year ago it worked, but it was a year ago, so I don't know, I haven't changed anything in my settings anywhere that I'm aware of.
 I'm not the most computer litterit person though.
 :smileysad:

I'm not familiar with Century Link, but it must have a way to create exceptions.  Every firewall system does.  You may have to contact them to find out how theirs works. 

SL viewers are quite different than they were a year ago, BTW, and I'm sure that your security system is too.  Now, you say that you haven't changed any settings, so my guess is that you mean you did a simple install of the new viewer --- installing it right on top of the previous one.  That's not usually a good idea.  When you reinstal like that, it preserves all of the previous settings files, which might not be compatible with the new version, or might be borked.  It's much wiser to do a total "clean install".   See these instructions (written for Firestorm's viewer, but applicable to any of them) >>> http://wiki.phoenixviewer.com/fs_clean_reinstall

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