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The age verification thing is not showing up!


EvolynPayne
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New age verifications are done based on the date of birth you give LL when you create an account or when they request it if you were not asked for this when you created the account because you did it prior to the change and you have never given this information to them. People I know who have never given a DOB have been contacted for it.   If you gave your birthdate to them at any time, your current age is calculated  based on that for age verification.  Age Verification is no longer an option on the dashboard as a result because you can't change your DOB.

If for some reason you made a mistake in the DOB you gave to them or think the calculation is wrong somehow,you may be able to have it corrected by filing a support ticket.  Note that they may require proof of who you are in RL to verify that you are the account owner, as well as an official RL form or ID as proof of age.  They will let you know what is acceptable and how to submit the required proofs once you file your ticket, if they are willing to correct it. I would also explain the how and why  you gave them the wrong DOB as it is not uncommon for minors to try to change their age once they realize they are restricted from certain areas or content that are for adults only and so LL is very careful about any actions they take.  They may even refuse to change it.

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