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the Speak button inactive and lagging. No way to communicate properly.


Tonya Orsini
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Hallo. Suddenly yesterday night i lost the capability to speak and after that everything was laggy: loading, writing, moving, everything. I have the same problem tonight. I checked my computer for viruses, it is ok. I abrogated SL viewer and downloaded it again but the same problem continues. I have sound but the Speak button is inactive and everything is slow. No way to communicate properly. What can I do please?

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Well, you could use typed chat, the way most of us do, but I understand your frustrations at not getting voice to work.  Voice has always been a bit flaky, unfortunately. Viewers play a minor part in voice functionality. The bulk of voice support is given by the external application called SLVoice, which is made by the SL voice provider, Vivox. Voice failures are almost always due to one of the following reasons:

  • Your ISP is throttling or blocking the voice service;
  • failure of the Vivox service;
  • voice issues on the region you are on;
  • voice being throttled by bandwidth set incorrectly - please check it by following the instructions here;
  • voice hardware (mic, headset) not configured correctly in your operating system settings;
  • voice hardware not configured correctly in the viewer;
  • another application has your voice hardware in use (example, Skype);
  • your anti virus software has “mangled” the voice application; see here.

You can test voice by going to Voice Echo Canyon. If voice is working correctly for you, anything you say there will be echoed back to you.

Of all the things listed above, the one I think is most often a cause is having Maximum Bandwidth set improperly.  If it's too low, you start to get laggy.  If it's too high, you lose voice and streaming media.  For best performance, Maximum Bandwidth should be about 75% to 80% of your measured download bandwidth (see http://www.speedtest.net/ ).

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