Getting error (0xc0000005)... same message on different viewers...HELPP, please

[Cinneebunz]

Earlier today I bought something on the markeplace...when i got it, my computer started acting funny..... At one point i was bumped and while waiting for my laptop to unfreeze, 2 or 3 different radio feeds started to play........but yet sl was off.  I had to do a hard reboot and when I tried to log back in, i got the error message in the subject area.  Tried to log in on different  viewer and still nothing.  I cannot log in.....does anyone know what i can do?

[Aiko Gaea]

Hi Cinnee,

Seems there are a few of us with that same issue and all we can do is wait at this time.

Logged in earlier this morning everything was fine. attempted logging in this afternoon and i got "The application was unable to start correctly (0xc0000005). Click OK to close the application. no updates or other changes to the system.

I ran diagnostics as its a Microsoft error sometimes referring to bad memory, all my memory and registry checked out good. Strange thing is I got those weird feeds too with no programs open, like commercials for webMD and crap.

Tried clean installs of both Firestorm, pheonix and SL viewer all with the same results.

Here's the Jira link https://jira.secondlife.com/browse/VWR-29307?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel#issue-tabs

Lets hope someone comes up with a solution. My wife tried the Firestorm tech folks but their fixes didn't help at all.

 

[Rolig Loon]

When you add information to the JIRA, would you please include as much information about your system as you can, to help Linden Lab's developers isolate the problem?  Also, include the information that you posted here.

[Irene Muni]

[[ Additional comment of the OP: http://community.secondlife.com/t5/Technical/Update-to-Getting-error-0xc0000005/qaq-p/1605343 ]]

[FrEaKsHoW Zsun]

application was unable to start correctly(0xc0000005) getting same msg... and i did nothing to my pc or anything i went to log on and this is what i got

[Rolig Loon]

OK, when you go to the JIRA site ( https://jira.secondlife.com/browse/VWR-29307? ) to add your comment, please be sure to include a description of your computer setup ... what make and model, what graphics card, what operating system (XP? Win 7? Vista? OS-X?) .... , and please also be sure to say which viewer you were using when it failed.

[Aiko Gaea]

I've found a solution on my end, though I'm unsure if it will help everyone. First, if you are getting the random audio it is a virus, svchost.exe virus. Kind of a pain to fix but in the end both Firestorm 4.1.1 and SL Viewer V3 worked after clean installs. Here's what I did. Keep in mind this was for a windows 7 machine.

First, uninstall the viewer completely, including deleting user files c:/Users/"User Name"/AppData/Local/"Viewer Name". Also under /Roaming too.

Next You'll need to get "Malwarebytes Anti-Malware" and download that. It's a free trial and is part of getting rid of the virus.

Next restart in safe mode with networking (on Windows 7 its holding f8 while startup) You'll need to download and run these two programs prior to using Malwarebytes Anti-Malware

1. RKill - http://www.technibble.com/rkill-repair-tool-of-the-week/ 2. TDSS Killer - http://support.kaspersky.com/faq/?qid=208280684&ClickID=dcrhm0zr2zsr2y0zxwbobozysxxxrokbmxsx After running both of the above in safe mode run Malwarebytes Anti-Malware. For some reason it has to be in that specific order. RKill, TDSS Killer and then Malwarebytes. Just to be on the safe side after that I ran CCleaner and AVG.

Then restart after you've run these and fresh install of your viewer of choice.

This is what worked for me. No more random audio and all viewers log in fine without errors.

Good luck!

[Rolig Loon]

That's terrific, Aiko. Thank you for posting this in the JIRA as well.

[Wisdom6671]

Thanks Aiko, I tried everything before I found your post and nothing had worked but I followed your directions exactly and it worked. Thanks so much I was devistated...lol ...well i was really sad. Thanks so much.

[Rolig Loon]

@Wisdom -- Would you please copy your post from here to the Comments area on the JIRA for this issue? >>>> https://jira.secondlife.com/browse/VWR-29307?focusedCommentId=335675 It will help others who are having the same problem see Aiko's solution more easily.