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Cinneebunz

Getting error (0xc0000005)... same message on different viewers...HELPP, please

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Hi Cinnee,

Seems there are a few of us with that same issue and all we can do is wait at this time.

Logged in earlier this morning everything was fine. attempted logging in this afternoon and i got "The application was unable to start correctly (0xc0000005). Click OK to close the application. no updates or other changes to the system.

I ran diagnostics as its a Microsoft error sometimes referring to bad memory, all my memory and registry checked out good. Strange thing is I got those weird feeds too with no programs open, like commercials for webMD and crap.

Tried clean installs of both Firestorm, pheonix and SL viewer all with the same results.

Here's the Jira link https://jira.secondlife.com/browse/VWR-29307?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel#issue-tabs

Lets hope someone comes up with a solution. My wife tried the Firestorm tech folks but their fixes didn't help at all.

 

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Hi Cinnee,

Seems there are a few of us with that same issue and all we can do is wait at this time.

Logged in earlier this morning everything was fine. attempted logging in this afternoon and i got "The application was unable to start correctly (0xc0000005). Click OK to close the application. no updates or other changes to the system.

I ran diagnostics as its a Microsoft error sometimes referring to bad memory, all my memory and registry checked out good. Strange thing is I got those weird feeds too with no programs open, like commercials for webMD and crap.

Tried clean installs of both Firestorm, pheonix and SL viewer all with the same results.

Here's the Jira link https://jira.secondlife.com/browse/VWR-29307?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel#issue-tabs

Lets hope someone comes up with a solution. My wife tried the Firestorm tech folks but their fixes didn't help at all.

 

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When you add information to the JIRA, would you please include as much information about your system as you can, to help Linden Lab's developers isolate the problem?  Also, include the information that you posted here.

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OK, when you go to the JIRA site ( https://jira.secondlife.com/browse/VWR-29307? ) to add your comment, please be sure to include a description of your computer setup ... what make and model, what graphics card, what operating system (XP? Win 7? Vista? OS-X?) .... , and please also be sure to say which viewer you were using when it failed.

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I've found a solution on my end, though I'm unsure if it will help everyone. First, if you are getting the random audio it is a virus, svchost.exe virus. Kind of a pain to fix but in the end both Firestorm 4.1.1 and SL Viewer V3 worked after clean installs. Here's what I did. Keep in mind this was for a windows 7 machine.

First, uninstall the viewer completely, including deleting user files c:/Users/"User Name"/AppData/Local/"Viewer Name". Also under /Roaming too.

Next You'll need to get "Malwarebytes Anti-Malware" and download that. It's a free trial and is part of getting rid of the virus.

Next restart in safe mode with networking (on Windows 7 its holding f8 while startup) You'll need to download and run these two programs prior to using Malwarebytes Anti-Malware

1. RKill - http://www.technibble.com/rkill-repair-tool-of-the-week/ 2. TDSS Killer - http://support.kaspersky.com/faq/?qid=208280684&ClickID=dcrhm0zr2zsr2y0zxwbobozysxxxrokbmxsx After running both of the above in safe mode run Malwarebytes Anti-Malware. For some reason it has to be in that specific order. RKill, TDSS Killer and then Malwarebytes. Just to be on the safe side after that I ran CCleaner and AVG.

Then restart after you've run these and fresh install of your viewer of choice.

This is what worked for me. No more random audio and all viewers log in fine without errors.

Good luck!

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Thanks Aiko, I tried everything before I found your post and nothing had worked but I followed your directions exactly and it worked. Thanks so much I was devistated...lol ...well i was really sad. Thanks so much.

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