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Any answers here will be purely speculative.  You really need to contact Billing for an answer to this question. If it turns out to be an error, they are the ones that are going to have to correct it anyway.

Billing support phone numbers:
Toll-Free (US/Canada)
800.294.1067
Long-Distance
703.286.6277

The Billing team is available 24 hours a day, seven days a week.
Local Toll-Free numbers

    France: 0805.101.490
    Germany: 0800.664.5510
    Japan: 0066.33.132.830
    Portugal: 800.814.450
    Spain: 800.300.560
    UK: 0800.048.4646
    Support is in English Only


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