Slammed with non delivery emails for DD Items

[VonGklugelstein Alter]

Since yesterday I have been getting rocked with customer redelivery requests for DD items. After they relog the item shows up and also test deliveries fail until after relog.

 

What is up?

 

A new Feature?

[Charolotte Caxton]

That has been happening to me. Direct Delivery items are not appearing in my Direct Delivery section until after a relog.

[Pamela Galli]

Just heard reports of this in the inworld group but no mention of which delivery method.

[TatianaDokuchic Varriale]

I had a few contacts regarding DD failures the week of June 25th.  They claimed that a relog didn't fix it and I ended up dropping it into their inventory manually.

[Deila Carminucci]

I've been getting swamped with pms about items not being delivered that are DD, and all of my items are DD...seriously what's the problem?!

[Marcus Hancroft]

I've had a couple of those too.  This just posted on the Grid Status:

Marketplace Maintenance

[Posted 3:19pm PDT, 10 July 2012] There is maintenance going on with our marketplace, that will cause residents to have to relog into the viewer before they see their orders in the received items folder.  The updates will be completed by the end of the day tomorrow, at which time deliveries should appear as normal.

[Charolotte Caxton]

Thanks, Marcus! 

[Sassy Romano]

https://jira.secondlife.com/browse/WEB-4851

[TatianaDokuchic Varriale]

Thanks Sassy.

[Toysoldier Thor]

---

Sassy Romano wrote:

https://jira.secondlife.com/browse/WEB-4851

---

 

and isnt it funny prior to the DD deployment how many ppl said that with DD's model of delivery direct to the customer's inventory .... so many of all the problems experienced with those evil magic boxes (failed and delayed deliveries) would all go away ..... 

and wow.... just another case to prove that DD is not and has never been the great revolution in xstreet/MP delivery of products that so many believed it would be.

Thankfully my main products are still on the old reliable MB !!

 

[Sassy Romano]

/me *spanks* Toy

You know your magic box is as reliable as UDP is reliable in network communications.

What's interesting about this issue is that in fact DD IS delivering, it's just not appearing until after a relog so there's no failure to deliver.  (I'm just having fun being a little pedantic here)

It is woefully unintuitive though, shouldn't happen, shouldn't be written in such a way that it could ever happen and somewhat disappointing that it can.  Makes me wonder about the underlying architecture even more.

One would have expected a transactional event that did a database operation, then a message to the viewer which was then acknowledged.  An unacknowledged message should be retried until it does appear or timeout.

If never acknowledged, then back out the transaction and inform everyone it failed.

What appears to happen here is that the database operation happens but the message gets lost and so the viewer isn't commanded to refresh and show the new inventory.

Takes me right back to transactions in https://jire.secondlife.com/browse/WEB-4508

[Min Barzane]

You didnt notice notification on MP?

Due to unscheduled Marketplace Maintenance, Residents may need a viewer relog to access purchases. Maintenance is expected to be complete by end of day, July 11, 2012. Please see the Second Life Grid Status for more details.

 

Its right on top of page.

[Zhoie Zimermann]

Yes, since yesterday I have also been totally swamped with non-delivery messages

[Kurt Ludd]

Just out of curiousity... How many Non Delivery's = Slammed or Swamped...?

I get maybe 1-2 a month requests from customers needing an item re-delivered out of 2-3000 items sold and they range from single item carts to 10 item carts....I have quite a few freebie gestures besides the many for sale...Everything has been on DD since it was available...I don't believe that I have any worse or better experience with DD than MB...Other than the advantage of not havung to put MB in multiple sims...

 

 

[Marcus Hancroft]

It's not that they are Non-Deliveries, Kurt.  The lab has been doing some maintenance on the Marketplace the past couple of days and the orders are arriving, but just not showing up in the Received Items folder until after the buyer logs off and back in again.  Once they do that...there's all their items.  They say in the grid status that the maintenance will be complete today and orders will go back to showing as normal.