2 occasions now,...I've purchased items, my balance shows the debit but items do nott arrrive,..wtf?

[SantaLuccio]

I'd like some answers please,..is SL a rip off or what,?....I have wasted money on hi value goods,... 2200 Ldollars the last time,..and items are not delivered,..my balance indicates the amount has been debited but the product is nowhere to be found.

[Irene Muni]

First of all, check your inventory: with the new Direct Delivery system, your objects - assuming the Merchant is using Direct Delivery and not Magix Box - may be in a folder named "Received Items" at the very bottom of the inventory window (under the library folders). If they are not there, here's what to do:

See your Order History ( https://marketplace.secondlife.com/orders ) in the Marketplace. If really the item has been delivered and you have been charged (see your Account History in your Dashboard: https://secondlife.com/my/account/transactions.php?lang=en ) then read the Knowledge Base about "Unreceived and accidentally descarted items":

Unreceived and accidentally descarted items

Has it been more than 24 hours since you ordered? If so, contact the merchant, explain what happened, and politely request redelivery of the item. If it has been less than 24 hours, please be patient and check again later. If the merchant doesn't respond, you can submit a support case requesting redelivery. Make sure to include the order number and the exact name of the undelivered item(s).

Slow deliveries may currently be more noticeable because you now have a cart to which you can add multiple items. (This wasn't the case with the old Xstreet, which closed for purchases in October 2010.) Unfortunately, we can only send so many items at a time.

Note: There are several interrelated causes that slow down delivery. We are hard at work on creating a faster and more reliable Marketplace system that will soon make Magic Boxes obsolete.