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Laneybug Macbain

How do you get help with land issues during a holiday? No one seems to be answering tickets.


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LL is certainly closed for the 4th of July as the rest of America. Live chat is supposed to be opened on Sundays but I don't know about the Independance Day (I am European). I would suggest that you try to contact them at their opening hours (8am to 8pm PST). If you cannot have a reply, although restarting a sim is not of their business, you can try to call the billing support, which is available 7 days a week, 24/24. At least you may be able to speak to someone who might give you an indication whatsoever.


Billing support phone numbers

Toll-Free (US/Canada)




Our Billing team is available 24 hours a day, seven days a week.

Local Toll-Free numbers
  • France: 0805.101.490
  • Germany: 0800.664.5510
  • Japan: 0066.33.132.830
  • Brazil: 0800.762.1132
  • Spain: 800.300.560
  • UK: 0800.048.4646
  • Support is in English Only

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About Concierte Support Phone Numers (see Rolig's answer): "8am to Midnight PST, M-F; and 8am to 8pm PST Saturday and Sunday". You can try :)

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