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I have to keep changing my password, due to the cap's lock problem...


Sivvey
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Hmmmm... I can't see that you have ever posted in Answers or the forums before, so what's this "caps lock problem", and why are you changing your password?  You can add information to this question.  Just click on the Options link in the upper right corner of your question and select EDIT. Please do NOT start a new thread.

FWIW, it's almost impossible for anyone to hack your account in SL.  Your account info is on Linden Lab's servers, so they'd have to hack the servers to get at it.  It IS possible for someone to set up a phishing exploit and trap you into giving them your account info, but that's not hacking.  If you have reason to believe that someone is violating the TOS, you can always submit an AR.   Include as much information as you can -- not guesses, but observations, photos, chat logs......

Also.....

Your account may have been compromised if:

  • You can't access your account.
  • You suddenly notice a reduced available balance on the payment source you have on file.

If this happens, contact us immediately!

Here's what to do:

  1. Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in.
  2. On the Second LIfe Help page page, click the Contact Support link on the right.
  3. On the next page, click Submit a a Support Case form.
  4. Under What type of problem are you having?, select Account Issue. A second dropdown appears.
  5. Under Account Issue, select I believe my account has been compromised.
  6. Fill in the rest of the fields as directed.
  7. Click Submit.
  8. Check your email for your case number.
  9. Call our fraud number: 800-860-6990.

Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once we have concluded the investigation, we'll send you an email explaining our conclusion and the action we will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service.

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New PC Wireless Keyboards may be purchased for as little as $18.95.

http://www.amazon.com/Microsoft-2LF-00001-Wireless-Desktop-800/dp/B003SVSJ1K/ref=sr_1_8?s=pc&ie=UTF8&qid=1340336480&sr=1-8

Problem solved!

BTW - Most "perceived" password issues are the user typing them in incorrectly. Do it too many times and SL will lock out the account administratively. Think about it.  Why would someone "Hack" into your account with millions to chose from?

So you know who it is?  Really? You need a lot of evidence to convince LL that a 3rd party is actively hacking your account. File an AR as indicated in the other posts and LL will investigate it. When they look at the IP address of the PC attempting the "hacking" activity and if they can verify a pattern of active password guessing, they may block the PC on the other end. You will not know how LL decides to deal with your report.

I'm crossing my fingers that the password guessing activity is not traced back to your PC. Nothing worst than causing your own Administrative Hold.

 

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