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Second life cannot be accessed from this computer? (iMac)


KhloesWish01
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It is barely possible that you have not been banned or suspended, but that your router is malfunctioning.  Try rebooting it by unplugging it from the power for a few minutes.  If that does not work, then your first guess was probably right ... you have been banned.  The message that you reported here generally indicates you have been blocked from the Second Life servers by Linden Lab as the result of:

  • Documented cases of fraud
  • Use of Second Life by a minor
  • Exceptionally flagrant abuse activity

Note that someone else in your household may be responsible for this activity, not necessariliy with your account. You should have received an e-mail from Linden Lab explaining their decoision and telling you how to appeal.  Please check your spam filter.

If you believe that this is an error, submit a support ticket via the support portal. Don't try to e-mail someone... there's no way to do that. To help customer support determine what block has been placed and why, include in the ticket your Second Life account name and any Second Life accounts that log in from your location.

 

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You must file a support ticket...LL won't respond to emails. 

There are several reasons why you may get this message.

  • You did something naughty and have been thoroughly banned (along with any other users of that computer).
  • You let someone else use that computer, and your SL account, and THEY did something naughty. 
  • Your account got compromised in some other way, such as by a phisher, and they did the naughtiness.
  • The previous owner of that computer got themselves banned as above.  This sort of ban is machine specific and has been known to follow a computer to a new owner, causing frustration.
  • Someone falsely accused you of doing something naughty, and you got banned unjustly.
  • Someone not associated with you did something naughty, LL placed an IP ban on them, and your machine got caught in the overkill.
  • There is a problem with your internet connection.

For all the above, the solution is the same:  file a support ticket and ask why you are getting this message.

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