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Blacky Biscuit
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MY FRIEND ZUZU ACCOUNT HAS BEEN SUSPENDED AND HE DOESN'T KNOW WHY....he's getting nuts because he has sl wedding...what can he do??? he doesnt know so much english and he can't call...and when ive called for him to linden lab they wont tell me to me...can some1 give me a email or something from linden lab?

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Your friend should have recieved an email from LL with instructions on how to file an appeal.


Submitting an appeal

Linden Lab takes violations of the Second Life Terms of Service and Community Standards very seriously. The decision to apply a suspension or permanent closure for your Second Life account(s) is reached after investigation of your use of the Second Life software and service. Residents are not allowed to participate in the Second Life virtual world if their accounts have been suspended or disabled for violations of our Terms of Service.

However, if you can maintain in good faith that the violations were not due to your actions or negligence, or the actions or negligence of others working for you, you may appeal the suspension or closure of your account(s) in writing to the address below. Please provide any relevant information that you believe would explain the violations we detected. Linden Lab reserves sole discretion in considering whether to take any action on a written appeal. If you would like to appeal your warning or suspension, you may contact Second Life Support, in writing, at the address below:

Attn: Account Reviews: Appeals
Linden Lab
945 Battery Street
San Francisco, CA 94111

Or by fax: 415-651-9221

We also accept appeals filed electronically using the ticket submission process described above.


Your friend can file a ticket here ---> https://support.secondlife.com/create-case/

LL will not deal with you or anyone other than your friend.

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