Cannot log into Second Life Viewer

[TommyWim]

It only displays a gray screen.

[Nyll Bergbahn]

Please provide your computer specifications as otherwise we're just guessing what the problem may be.

Assuming your computer can run Second Life, it could be your graphics card driver is old and needs updating.

 

To find out what graphics card you have:

Select Start Menu > Run

In the command box type dxdiag and press ok

Click the Display tab in the window that opens

The top line under the section Device should give you the graphics card manufacturer and card series

 If you have a desktop with AMD (ATI) or Nvidia graphics card, use these links:

NVidia: http://www.nvidia.com/Download/index.aspx?

AMD/ATI: http://support.amd.com/us/gpudownload/Pages/index.​aspx

 Input the details of your card or use Nvidia's auto detect utility if a Nvidia card.

AMD/ATI's auto detect utility is available here http://support.amd.com/us/gpudownload/windows/Page​s/auto_detect.aspx

You should uninstall the old driver before installing the new one.

If you have an Intel integrated chipset, use Intel's driver detect utility at http://www.intel.com/p/en_US/support/detect?redire​ctor_count=1&

If you have a notebook, you may need to download an updated driver from the notebook manufacturer's website, depending on the card. For AMD Mobility cards in laptops, refer to the links on this page http://support.amd.com/us/kbarticles/Pages/737-280​41SupportforATIMobility.aspx

AMD does supply generic Mobility drivers for laptops with some restrictions and warnings. Refer http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx

For Nvidia cards in notebooks, Nvidia provide drivers from this link http://www.nvidia.com/object/notebook_drivers.html

[Demi Meridoc]

go to google and type in, can you run it , go to that website and it wil test your comp specs and tell you if you can run secondlife or any game that they have . If you fail it will tell you why it failed . I found that site very useful and it is worth keeping in your favourites .

[Perrie Juran]

 

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Demi Meridoc wrote:

go to google and type in, can you run it , go to that website and it wil test your comp specs and tell you if you can run secondlife or any game that they have . If you fail it will tell you why it failed . I found that site very useful and it is worth keeping in your favourites .

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Looks very cool.  But one thing to note is if it doesn't recognize a component it will give you a failing grade.

(I do know why it didn't recognize my processor but that is a whole other subject)

[Nalates Urriah]

Here is a link to Perrie's recommendation: Can I Run It

When you ask a tech question include information about your computer and viewer. If the viewer will at least show the login screen, get the info from the viewer's Help-About... and paste that into your post with your question. To add your info to an existing question use OPTIONS->EDIT. It’s in the upper right of your post.

Otherwise, on Windows click Start and type DXDIAG, case doesn’t matter. That will open the dxdiag in the panel. It will give you your system specs. We need to now video driver version, OpenGL version, …