samuelxc Posted June 6, 2012 Share Posted June 6, 2012 I received an email saying my password was changed, the bao changed my password, after that I can not log in my avatar with more terrar and premium pay. Please be able to solve my problem will be grateful Link to comment Share on other sites More sharing options...
0 Rolig Loon Posted June 6, 2012 Share Posted June 6, 2012 Your account may have been compromised if: You can't access your account. You suddenly notice a reduced available balance on the payment source you have on file. If this happens, contact us immediately! Here's what to do: Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in. On the Second LIfe Help page page, click the Contact Support link on the right. On the next page, click Submit a a Support Case form. Under What type of problem are you having?, select Account Issue. A second dropdown appears. Under Account Issue, select I believe my account has been compromised. Fill in the rest of the fields as directed. Click Submit. Check your email for your case number. Call our fraud number: 800-860-6990. Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once we have concluded the investigation, we'll send you an email explaining our conclusion and the action we will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service. You may also want to call the Linden Lab billing office. If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers: US/Canada: 800-294-1067 France: 0805-101-490 Germany: 0800-664-5510 Japan: 0066-33-132-830 Portugal: 800-814-450 Spain: 800-300-560 UK: 0800-048-4646 Brazil: 0800-762-1132 Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277 **Note: Support is offered only in English 1 Link to comment Share on other sites More sharing options...
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samuelxc
I received an email saying my password was changed, the bao changed my password, after that I can not log in my avatar with more terrar and premium pay. Please be able to solve my problem will be grateful
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