Server initiated disconnect. Graphic viewer shuts down machine. txt reconnect in 3 min.

[Jeneen Unsworth]

Getting server initiated disconnect. Graphic viewers such as Phoenix, Firestorm, metabolt cause system shut down on laptop and desktop. Text only viewer, Libretto, shows the server initiated dsconnect. And 3 minutes later shows region logging out message. And 3 minutes after that auto relogs to the same region.

The two systems have different graphics cards amd OS. Laptop is win7 home premium. Desktop is win7 Professional.

Any suggestions about the root cause?

[Peggy Paperdoll]

For disconnects from the servers the root cause is very often a network problem.  The problem could be most anywhere along the route to and from your computer's network inferface and the Linden Lab servers.  However, by far, the most common occurs at the users' end.  If it's somewhere between you and your ISP's servers then your ISP will have to take care of it (a call to them would be in order).  If it's somewhere between your ISP and LL's servers, then it's in the Internet proper and you'll just have to wait for whoever owns and operates the many different servers along the route to fix it (Cisco handles most of those servers and they are pretty good about maintenance...the porblem should be fixed rather quickly if it's in the Internet).  If it's somewhere in the LL server area you'll have to submit a support ticket (if it's the LL servers many more than just you will experience the same problem).  An easy way to get a better idea whether it's LL is to try logging into one of the LL maintained sims (Pooley, Aqua, Lime are three I can think of off the top of my head.....there are several others though).

Since the problem is usually on the users' end the first step to correct the problem is simple.  Reboot both your router and modem by unplugging them for a few minutes, plugging them back in and restarting your computer to re-establish your Internet connection.  That's just the first step and often fixes the problem.  Another thing is that if you are using a wireless connection in your home network, ditch that method and hardwire using an Ethernet cable (wireless is not stable enough for a solid connection and is subject to almost uncountable sources of interference which you have little control over).  Firewalls and anti-virus/spyware software can cause disconnects too.  Those are the things you have to check and correct.

[Nalates Urriah]

Peggy provided the basic information and the common fix. If that does not solve your problem run through the stepps here: Troubleshoot Your #SL Connection. That will help you figure out where the problem is and who to contact.