Cannot load images onto MP ads.

[Maggpie Daines]

I have just uploaded some new items on to my Marketplace store, but cannot upload images. I have tried using Firefox and IE, and still no luck. When I use the Firefox, it just says connecting, but doesn't ever upload the image for me and I've tried now for most of the afternoon and evening.

I'm starting to get frustrated, any help would be appreciated.

 

Maggpie Daines

 

Tried clearing my browser cache.. didnt work either.. :(

[valerie Inshan]

Just a guess: clear Firefox's cache (in the preferences > advanced > network tab). Quit, restart your computer and relog, see if it helps.

[Sea Warcliffe]

I have found in the past that Marketplace does not like some non alpha numeric characters in the name. So something like awesomething#2.png would NOT upload but asesomethingV2.png would upload fine. The only other thing I can think of is the size of the image - which needs to be at least 512 but less than 700 x 525. The image uploader will do some resizing but better to do it yourself.