It says region not available to check with Second Life Support Portal, my own home?

[Anjelikka]

I keep getting this message over and over....what does it mean?

[Luc Starsider]

It could indicate that the region where your home is located is offline for some reason. Try specifying a different location on the login screen and log in. If you are successful, try opening the map and search for your home region and see if it says unavailable. Or try to tp to it after you logged in. 

If it is offline, contact the region owner to see if they can get it online. If it is mainland, try to file a ticket to get it sorted out.

- Luc -

[Irene Muni]

You can report an offline Mainland region AND ALSO a offline Private region

http://community.secondlife.com/t5/English-Knowledge-Base/How-to-contact-customer-support/ta-p/739385#Section_.4

How to report an offline region

• "This region is offline."
• "The simulator is offline."
• "Region not available."
• "We've got a sim down!"

No matter how you put it, it's the same thing: sometimes a region will go offline, rendering it inaccessible. The reasons are many and various. The important thing is to report it so that Linden Lab can correct the situation.

Note: Remember to check the Status Blog — Linden Lab might already be aware of the issue, in which case we're working to fix it.

To report a region as offline, submit a support case. Both basic and premium account holders can submit cases for this particular problem:

1. Under What type of problem are you having?, select Land & Region.
2. Under Land & Region, select Report an offline Region.
3. Enter the region's name and any other pertinent information, such as anything unusual observed before the region went offline
4. Click Submit.

Linden Lab will address the report as soon as possible.

[Luc Starsider]

That's great, Irene! I always were under the impression that private region restarts had to go through the sim owner. It makes sense that it can be reported to LL and get a restart done directly.

 

I'm learning... Thank you!

 

- Luc -

[Irene Muni]

All we are allways learning, kisses