how do i reactivate a frozen acc

[Egor Borgin]

my first acc Greg Thorkveld was frozed and put ioh admin hold for some reason, and i dont know how to get it reactivated, i know all the info for it, but i would like to know what to do to get it unlocked

[Lindal Kidd]

Contact Support.  Only LL can tell you why an account was suspended.

US/Canada: 800-294-1067
France: 0805-101-490
Germany: 0800-664-5510
Japan: 0066-33-132-830
Portugal: 800-814-450
Spain: 800-300-560
UK: 0800-048-4646
Brazil: 0800-762-1132

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
**Note: Support is offered only in English

[Rolig Loon]

If you believe that this is an error, submit a support ticket via the support portal. To help customer support determine what block has been placed and why, include in the ticket your Second Life account name and any Second Life accounts that log in from your location.

[Peggy Paperdoll]

By your statement that you know all the info about it means, to me, that you recieved an email from LL about your account being "frozen".   Frozen could mean the account has been place on admin hold or it could mean your account has been banned.  In either case, the email gave you instructions on what to do next.  Follow those instructions.  We can't help you here so the people to contact is Linden Lab....you're wasting time here.

Contacting "Billing Support" (unless it's a non-payment issue.....either mistaken or for cause) is futile........Billing handles billing issues only.  Not accounts being placed on hold or banned.  You would be wasting your time as well as the support person's time (who could be handling issues that are related to billing issues instead of looking things on the computers and finding nothing they can do to help and referring you to the proper channel to get your problem resolved)>

[Irene Muni]

Agree with Rolig and Peggy.

From the KB ( http://community.secondlife.com/t5/English-Knowledge-Base/Login-failure/ta-p/700109#Section_.2.4 ):

Account on hold due to disciplinary action

If we find that a Resident has broken our Terms of Service, Community Standards, or other policies, we may place that Resident's account on hold as a disciplinary measure. When we place an account on hold in this way, we send an email to the account holder at the address registered to that account.

Important: Make sure you add "secondlife.com" and "lindenlab.com" to your email client's trusted senders list to prevent our messages from getting marked as spam or junk mail.

What to do

If you're not sure why you can't log in, try these things:

1. Double-check your username and password. If you continue to receive an error message, try logging into the Second Life website. If you are unable to log into the website, the problem is likely to be your username or password. Follow the Forgot your login information? instructions on the website to reset your password.
2. Change your login location to a different region. See below for instructions on how to do this.
3. Restart your computer, modem, and router. When restarting, make sure to leave everything powered off for at least ten seconds before restarting. This step can often fix routing issues and other connection-related problems.
4. If you are still unable to log in, premium and Concierge Residents may contact customer support via live chat, support cases (tickets), or telephone.  Basic customers may file a support case.  See How to contact customer support for more information.