One avatar is a cloud, another one rezzes successfully on same computer.

[Shiar Gretzky]

My friend is having trouble rezzing her avatar (is a cloud) on viewer 3.3.1 on our computer. However when I log into the same viewer on the same computer, my avatar appears successfully. We've tried re-installing the software but the fact is that her avatar will only appear as a cloud on viewer 3.3.1.

Just as a test I installed old SL viewer 1.23 to see if her avatar would still apear as a cloud and surprise, surprise she appeared. The only drawback is that we both have to use viewer 1.23 due to the obvious "ruth" effect that occurs.

Anyone have any ideas apart from clearing the cache, communications, etc....

If you require any further info, please let me know. Thanks in advance.

 

 

[Rolig Loon]

That is a surprise, and it stinks, too.  You don't want to be stuck having to use 1.23 forever.  It sounds as if your friend's avatar files in AppData may be borked.  The 1.23 viewer is simpler, more tolerant of errors perhaps, so it can deal with the less than perfect files, but V3 can't.  At least that's my hypothesis.  The way to test it is to clear those files manually and force the viewer to rebuild them.  Here's how ....  http://wiki.phoenixviewer.com/cache_clear .  Those instructions are on the Phoenix wiki site, but with only minor obvious changes to file names they apply to any viewer.  Please note the first bit of advice on that page: "If you run more than one viewer, it is strongly recommended that you do NOT use the same cache folder for them all. If you do use more than one, create a new folder for [each viewer], as described here."