how do i get my L$ back if i got something for 1,200L$ and the item was not sent to me??

[RedDotTCPS]

how do i get my L$ back if i got something for 1,200L$ and the item was not sent to me??i have emailed the guy and no replay . this is what i got *HB* Kenshin Samurai Full Armor - by Hanzo Blades

 

 

but yet it was not sent to me

[George Orellana]

First, remove names and links as it is agianst forum TOS and you will get in trouble.

 

Second question is did you buy this inworld or on Marketplace. If it is the latter then check Order History in your MP account you will find a message that says the item has not been delivered and that your money will be refunded within 8 hours. If you do not see this message then contact the seller again.

[valerie Inshan]

First, assuming you are using the official viewer, are you sure the item was not sent to your "Received Items" folder? Since direct delivery, some purchases are not sent to your "objects" folder anymore but to to this new folder at the bottom of your inventory. (When you receive your purchase confirmation email, it is clearly stated for each item whether it will be delivered to the "Objects" or "Received Items" folder: you may want to check that if you still have the email).

If your purchase was indeed not delivered, here are the actions to take:

 

Unreceived and accidentally discarded items

Has it been more than 24 hours since you ordered? If so, contact the merchant, explain what happened, and politely request redelivery of the item. If it has been less than 24 hours, please be patient and check again later. If the merchant doesn't respond, you can submit a support case requesting redelivery. Make sure to include the order number and the exact name of the undelivered item(s).

Note: If an item purchased on the Marketplace using PayPal or a credit card is not successfully delivered to you, the credit or debit will not appear in your transaction history, and the merchant will have no record of the purchase. Simply try to purchase the item again.

If you accidentally discard an item, contact the merchant, explain what happened, and politely requestredelivery of the item. Often the merchant will understand and redeliver, especially if the item in question isn't  "no-copy." Unfortunately, Marketplace deliveries, unlike items sent manually from another avatar, are completely discarded and can't be retrieved from the Trash.