I have 3 items in queue for delivery that i purchased 3 days ago and my money has not been refunded.

[zedj]

3 days ago I purchased 3 items as gifts for my alternate account and they are all still in queue for delivery. The Marketplace clearly states that if after 8 hours the items aren't delivered then the money will be refunded automatically and an email will be sent notifying the buyer of the inconvenience. I have yet to recieve the items and/or my receipt and/or my money back. I would like to know why that is.

[Ansariel Hiller]

Unreceived and accidentally discarded items

Has it been more than 24 hours since you ordered? If so, contact the merchant, explain what happened, and politely request redelivery of the item. If it has been less than 24 hours, please be patient and check again later. If the merchant doesn't respond, you can submit a support case requesting redelivery. Make sure to include the order number and the exact name of the undelivered item(s).

Note: If an item purchased on the Marketplace using PayPal or a credit card is not successfully delivered to you, the credit or debit will not appear in your transaction history, and the merchant will have no record of the purchase. Simply try to purchase the item again.

If you accidentally discard an item, contact the merchant, explain what happened, and politely requestredelivery of the item. Often the merchant will understand and redeliver, especially if the item in question isn't  "no-copy." Unfortunately, Marketplace deliveries, unlike items sent manually from another avatar, are completely discarded and can't be retrieved from the Trash.