soneone stole my account how can i recover my account he change mail adress pls help me

[amaliakiss20]

my account was made with evi.evi24@yahoo.com and alexluk was not authorize to change the mail with alex_lucian_4u@yahoo.com...he stolen my password and change my mail with his mail pls help me to recover my account...i put money in this social networking game real money and he stolen my account pls help me to recover my account if you need something i can prove amalia123cosso was my account

[valerie Inshan]

http://wiki.secondlife.com/wiki/Linden_Lab_Official:Account_Security

call the support ,NOW! and change youtr passworld if you still can.

http://community.secondlife.com/t5/English-Knowledge-Base/Account-credentials/ta-p/700017

 

What to do if your account is compromised

Your account may have been compromised if:

• You can't access your account.
• You suddenly notice a reduced available balance on the payment source you have on file.

If this happens, contact us immediately!

Here's what to do:

1. Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in.
2. On the Second LIfe Help page page, click the Contact Support link on the right.
3. On the next page, click Submit a a Support Case form.
4. Under What type of problem are you having?, select Account Issue. A second dropdown appears.
5. Under Account Issue, select I believe my account has been compromised.
6. Fill in the rest of the fields as directed.
7. Click Submit.
8. Check your email for your case number.
9. Call our fraud number: 800-860-6990.

Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once we have concluded the investigation, we'll send you an email explaining our conclusion and the action we will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service.

[Rolig Loon]

We are all SL residents here.  There are never any Lindens, so we can't do anything but give you advice.  So here's the advice, in two parts.....

 

Part One:

Here's what to do:

1. Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in.
2. On the Second LIfe Help page page, click the Contact Support link on the right.
3. On the next page, click Submit a a Support Case form.
4. Under What type of problem are you having?, select Account Issue. A second dropdown appears.
5. Under Account Issue, select I believe my account has been compromised.
6. Fill in the rest of the fields as directed.
7. Click Submit.
8. Check your email for your case number.
9. Call our fraud number: 800-860-6990.

Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once we have concluded the investigation, we'll send you an email explaining our conclusion and the action we will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service.

 

Part Two:

NEVER give anyone your account information.  It is almost impossible for anyone to get your password and account information unless you give it to them.  Yes, there are phishing sites that occasionally trap unsuspecting people, but almost all account "hacking" happens simply because people are not careful about keeping personal information private.

One final bit of advice ....  Unless you really like receiving spam e-mail, remove your e-mail address from this public forum.

[hannahrudy]

Well u can file A report (a case) saying that your password was stolen and u would like to retrieve it. If u don't know how to do that go to the homepage file and report and go from there good luck! If u get it back do IM me in world if u need anymore help

[davidblueeyes]

hello i try to phone the number phone for fraud 800 860 6990 but it not let me i notice that i phone outside usa so what i do maybe not add 800? number or what i both try with all number 800-860-6990. and also 8606990 of course with intenational id for usa both not working

 

[valerie Inshan]

The 800 toll free does not work outside the US. You have to call (1) 703-286-6277. not free but if your account was stolen, it's worth it.