I cannot open secondlife on my new computer

[Ivan101 Andel]

I purchased a new windows 7 64bit laptop and downloaded the latest secondlife application, I cannot get secondlife to open, not even when I run as administator, does anyone know what to do?

[Ansariel Hiller]

You should edit your question and provide more details about your system and how the "not open" exactly looks like, for instance do you get error messages and if yes, what exactly do they say? Or does it crash during startup or or or... Statements like "something does not work" are unfortunately not really helpful in diagnosing a problem.

[Ivan101 Andel]

Hi

Thank you for your reply, when I say the application does not open I mean that when I double click on it there is nothing, no error messages or anything, the application does not respond at all.

[Ansariel Hiller]

Check if anything is written into the logfile that may give a hint what's happening: C:\Users\<Your Windows username>\AppData\Roaming\SecondLife\Logs\SecondLife.log

AppData is a hidden folder, so you might change the Windows Explorer settings to show hidden folders

[Ivan101 Andel]

The logfile keeps repeating that 'No Settings Found'

[Ivan101 Andel]

my user_settings folder in secondlife is empty

[Ansariel Hiller]

Can you copy the last few lines (like last 10 lines) here?

[Ivan101 Andel]

Hi

This is the entire log file:

 

2012-05-15T16:02:46Z INFO: LLAppViewer::loadSettingsFromDirectory: Attempting to load settings for the group Global - from location Default

2012-05-15T16:02:46Z INFO: LLAppViewer::loadSettingsFromDirectory: Loaded settings file C:\Program Files (x86)\SecondLifeViewer\app_settings\settings.xml

2012-05-15T16:02:46Z INFO: LLAppViewer::loadSettingsFromDirectory: Attempting to load settings for the group PerAccount - from location Default

2012-05-15T16:02:46Z INFO: LLAppViewer::loadSettingsFromDirectory: Loaded settings file C:\Program Files (x86)\SecondLifeViewer\app_settings\settings_per_account.xml

2012-05-15T16:02:46Z INFO: LLAppViewer::loadSettingsFromDirectory: Attempting to load settings for the group CrashSettings - from location Default

2012-05-15T16:02:46Z INFO: LLAppViewer::loadSettingsFromDirectory: Loaded settings file C:\Program Files (x86)\SecondLifeViewer\app_settings\settings_crash_behavior.xml

2012-05-15T16:02:46Z INFO: LLAppViewer::loadSettingsFromDirectory: Attempting to load settings for the group Warnings - from location Default

2012-05-15T16:02:46Z INFO: LLAppViewer::loadSettingsFromDirectory: Loaded settings file C:\Program Files (x86)\SecondLifeViewer\app_settings\ignorable_dialogs.xml

2012-05-15T16:02:46Z WARNING: LLControlGroup::set: Invalid control VersionChannelName

2012-05-15T16:02:46Z INFO: LLAppViewerWin32::initParseCommandLine: Language: en

2012-05-15T16:02:46Z INFO: LLAppViewerWin32::initParseCommandLine: Location: GB

2012-05-15T16:02:46Z INFO: LLAppViewerWin32::initParseCommandLine: Variant:

2012-05-15T16:02:46Z INFO: LLAppViewer::loadSettingsFromDirectory: Attempting to load settings for the group Global - from location User

2012-05-15T16:02:46Z WARNING: LLControlGroup::loadFromFile: Cannot find file C:\Users\Roton\AppData\Roaming\SecondLife\user_settings\C:\Users\Roton\AppData\Roaming\SecondLife\user_settings\settings.xml to load.

2012-05-15T16:02:46Z INFO: LLAppViewer::loadSettingsFromDirectory: Cannot load C:\Users\Roton\AppData\Roaming\SecondLife\user_settings\C:\Users\Roton\AppData\Roaming\SecondLife\user_settings\settings.xml - No settings found.

2012-05-15T16:02:46Z INFO: LLAppViewer::loadSettingsFromDirectory: Attempting to load settings for the group CrashSettings - from location User

2012-05-15T16:02:46Z WARNING: LLControlGroup::loadFromFile: Cannot find file C:\Users\Roton\AppData\Roaming\SecondLife\user_settings\settings_crash_behavior.xml to load.

2012-05-15T16:02:46Z INFO: LLAppViewer::loadSettingsFromDirectory: Cannot load C:\Users\Roton\AppData\Roaming\SecondLife\user_settings\settings_crash_behavior.xml - No settings found.

2012-05-15T16:02:46Z INFO: LLAppViewer::loadSettingsFromDirectory: Attempting to load settings for the group Warnings - from location User

2012-05-15T16:02:46Z WARNING: LLControlGroup::loadFromFile: Cannot find file C:\Users\Roton\AppData\Roaming\SecondLife\user_settings\ignorable_dialogs.xml to load.

2012-05-15T16:02:46Z INFO: LLAppViewer::loadSettingsFromDirectory: Cannot load C:\Users\Roton\AppData\Roaming\SecondLife\user_settings\ignorable_dialogs.xml - No settings found.

2012-05-15T16:02:46Z INFO: LLAppViewer::loadSettingsFromDirectory: Attempting to load settings for the group Global - from location Session

2012-05-15T16:02:46Z INFO: LLAppViewer::loadSettingsFromDirectory: Attempting to load settings for the group Global - from location UserSession

2012-05-15T16:02:46Z INFO: LLAppViewer::initConfiguration: Setting Global.InstallLanguage to en

 

[Ansariel Hiller]

You don't get the small "Loading Second Life..." window? Or don't you get to that point?

[Ivan101 Andel]

Sorry had to go AFK. No, as I said there is no response after I doubleclick the application.

[Dilbert Dilweg]

If you get any errors or it crashes as soon as it starts up please provide that info..

[Ansariel Hiller]

So... Have been digging in the code a bit. From what I see, it might almost be some problem showing the splash screen. Between the location from where the last log message is written to the splash screen is nothing that should actually crash the viewer on a mint installation (not unless you start the viewer with the --crashonstartup parameter). Have you checked if there are updated graphic card drivers available?

[Ivan101 Andel]

This is a new Laptop, It was delivered yesterday but I will check for a new driver, BTW Thx for all your help

[Ivan101 Andel]

Windows has checked and my graphics card driver is upto date.

[Ansariel Hiller]

New doesn't necessarily mean it has the most recent drivers installed. But seems to be a possible cause as there are only a bunch of command line parameters checked between the last log message and the splash screen that won't show up.

[Ivan101 Andel]

The four files that are on the log as to be loaded all come up as cannot find file further down the log, and my user_settings folder is empty, could something have gone wrong during the installation which ment files that should have gone into the user_settings folder did not get written there?

[Ansariel Hiller]

The user_settings folder will only contain files after you've run Second Life. So that's not a problem they're not there.

[Ivan101 Andel]

Could it have something to do with the fact that my laptop is a 64 bit machine?

[Ansariel Hiller]

No. Windows will run the viewer in a 32bit automatically. You could try to run an old v1-based viewer for testing to check if that runs properly or if it's a general issue.

[Ivan101 Andel]

I took your advice and installed Secondlife V. 2.6.2 and it worked. The application opened, then it automatically downloaded the latest version, installed it and now I have the same problem again.

[Ansariel Hiller]

It's most definitely a driver issue then. Current viewer version has undergone major rework on the rendering pipeline that often has caused trouble already. If the laptop has an nvidia or ATI chip, you should have a look if there's some way to install a reference driver from their website directly instead of the customized driver from the laptop manufacturer.

[Ivan101 Andel]

My laptop uses a 'intel HD graphics' card

[Ansariel Hiller]

Try different driver versions. If the problem won't solve, you should file a JIRA at LL about that and use a different viewer (version) until it gets fixed. In the LL viewer you can disable the auto-update in preferences so it won't download the most recent update.

[Ansariel Hiller]

Oh, you're not alone on this: https://jira.secondlife.com/browse/VWR-26719

[Ivan101 Andel]

Thanks for your help, can you tell me what a 'JIRA' is and how I can disable auto update if the application downloads the newest version before I can log into the old version.

[Ansariel Hiller]

The SL JIRA is LL's ticket system for bugs. Click on the link in my previous comment. It will open the JIRA for your issue. You should scroll to the end and append details about your system. I already updated the JIRA with the affected version and re-opened it, so you need to provide some details about your system.

 

The auto-update settings are in preferences, configuration tab and there is a dropdown box for software update settings. Nevertheless you can also try different viewers to see if they work properly. You can get a list of available viewers here: http://wiki.secondlife.com/wiki/TPVD