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Firestorm doesn't answer


chatelain
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Welcome to Second Life Answers, chatelain

Please click on "options" at the top right hand corner of your post and "edit" to add your computer's full specifications.  We need more information about your system so that we can offer assistance.

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Firestorm doesn't answer what?

It is almost impossible to answer your question without knowing what sort of computer you have and something about its specs, its operating system, its Internet connection, and what error messages you have been getting (if any).  The best that anyone here can do is make wild guesses and point you to a generic help page like this one >>> http://wiki.phoenixviewer.com/fs_install_crash  .  To add helpful information to your question, click on the Options link in the upper right corner of your question and select EDIT. Please do NOT start a new thread.

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We would honestly love to help you, but you need to provide detailed information. If you are having connectivity problems. Explain what errors you get and what you have tried to do to resolve the issues. Second Life is full of complex issues and without proper info from you. No one can possibly begin to answer or help you in any way.

Good luck and please think about the people who you are asking for help. They need the info :)

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Thank you for posting the additional information.  Firestorm has had some trouble with Leopard (Mac OS x10.5) in the past, but I think those problems are not there for Snow Leopard and later versions.  In any case, however, those problems have to do with rendering textures, not with viewer stability.   You should normally have no trouble with 10.6.8, as far as I know.

Wireless may be part of your problem, as it is for many SL residents.  Wireless is susceptible to interference from many sources, and is not a good choice for applications like SL that require continuous streaming of data. Try moving to a direct cable connection to see if that helps.

If you have access to diagnostic software, test your connection for packet loss and for the ping time to San Francisco from your location,   If the ping time is more than 200ms, your signal may be lagging enough to cause a timeout., and if you have more than a few tenths of a percent of packet loss, you may be losing critical data.  If you are able to log in to SL at all, you can see both of those statistics on your Statistics Bar (CRTL + Shift + 1).

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