Used fake ID information can't reactivate account

[DafneLis]

Hi there,  

Because I was rush in my decision. I deleted my main account, but after a week I felt a pang in my stomach telling me It was a really irrational decision since I had a few cherished memories of that account and even if I wasn't on SL much it would be fun to get on it once in a while. ( + I had spent soooooo much money on clothes, it's like a trophy account)

Anyway, I started a support case for my avatar as you do. And it was all good at the start, they asked for my DOB on that account and my security question which I believed I knew. But apparently I didn't since the next email I received said:

"

Thank you for responding to our information request. Unfortunately, the information we received doesn't match the registration details you entered when you signed up for your Second Life account."

Now I was a bit  flabbergasted considering I know exactly my DOB and the security question I registered with. I am 100% sure of them. But then I remembered before SL made the age verification process really easy I DID fake my information with a friend's because all the times I tried with my own credentials it wasn't working. At first because I did not understand the American terms used, then my friend showed me they had different terms from Australia, but even then after I knew which what to fill with what, NOTHING worked. And I was pretty upset since well- I was already 18 at the time, and I HAVE credentials to prove it- that is not the problem. 

 

 Now to the CORE PROBLEM: 

 The next  email I sent them after they told me to submit credentials- I confessed to them straight up that I used someone else's car license details instead of my own, because I am desperate to get my primary account back. And  don't mind if I pay some money for it. I pretty much wrote any little detail about my primary avatar that proves it is mine. But their only response was:

"Please submit a copy of one form of government-issued ID that clearly shows both your legal name and your date of birth.

 

You may send your identity/age verification documentation via attachment to this support case, via fax to the number listed below, or via mail to the address listed below. A scanned attachment is the quickest method. Please include this support case number reference in any communication."

 

Now the REAL QUESTION is:

I'm concerned if I give them my real credentials - they are going to charge me with fraud or actually reactivate my account since I will give them my real credentials…

So now I am a bit paranoid, do they want my information to charge me, since I DID use fake information at first - I am not denying my fault here- Or do they want my real documents to help me out and reactivate my account…

What are your thoughts on the issues. I already know I did something wrong- that is not in question. I just would like to know people's opinion- Do you think I should sent them a real copy of my driver's license or not? I want my account back BADLY and am willing to pay ( money ) for it not gain a  criminal record. I do nothing wrong on SL in fact I am a faithful costumer who buys a lot of clothes, shops- And I've never set foot out of line expect for being really eager to being able to visit adult sims. 

 

NOTE: Take in mind I DO NOT have the billing information filled, so i'm NOT stealing money from anyone, my boyfriend gives me money. The only information I HAVE falsified was using someone else's license details  to age verify. What goes around comes around I guess. 

 

I can't even stress how much I would never do something illegal I'm a honest person and even now I'm upfront about the mistake I made I am NOT giving excuses or taking a persona: " My friend has a problem she used fake identification blah blah" But I really did not think things through when I was age verifying.

[JeanneAnne]

I wouldn't trust LL.

What I'd do is get a new account.

Jeanne

[Kylie Jaxxon]

I know it's hard to do, but I would just start a new account.  I've had to do it (for another type of reason,) and the loss of money is heartbreaking for sure

 

[Lukeh Ghost]

Scan your real Identification method Drivers License passport whatever and attach it to them, send a couple and if you can attach the ID you used to verify. 

Also mention that at the time you WERE 18+ just couldn't get your age verification method to work at the time due to confusion with the not being American and not fully understanding the method at the time.

Plead that you were at the age above at the time make sure the the ID has your Date of Birth and Address with it so they can in fact see you are NOT American and were at the time of account creation or at least the age verification you were infact above the age of 18.

Linden Labs is a rented office with around 300 employees. Not a huge global corperation with bases world-wide so they can at least give you the benefit of the doubt.

You can trust them with you credentials, I've had to email copies of my I.D Birth Certificate & Photo I.D to grant me access on Teen Grid when I created my account but that's long gone now and I'm 18 now and they know this for SURE.

If all doesn't go as well, phone up the billing line and explain your situation. They are quite helpful, can cost a bit phoning international but worth-it.

 

Best of Luck to you!

[Rival Destiny]

LL will not reactivate your account unless you give them the information the account was opened with.  If you cannot prove you are THAT person, then you will most likely not be successful.

This is understandable of course since all LL knows is the original information you gave them.

I'm not quite understanding how a person's real life info, ie Name, DOB etc. can be misunderstood and/or have different terms in Austrailia than another country.  Perhaps you spoofed your account because you were underaged? 

Regardless, this is one reason why honestly pays off - it's much easier to remember truthful details than fibs.

Good luck.

[DafneLis]

The DOB and My name are not what I 'spoofed' when I register my account. Only the age verification details. Again I'm willing to give my real credentials to prove I was already 18+  That is not the dilemma. The dilemma is that I can't read if they want to charge me with a federal offence or reactivate my account.

 

I think I dug myself in a hole, If I didn't even mention the age verification and Just gave my credentials when they asked me in the email It could have worked out smoother. Since they did ask for the credentials to prove identity when I register NOT the ones i put in the age verification thing… I guess That account had it coming.

[Rival Destiny]

The problem is that LL won't reactivate the account then.  They want you to prove you are the person that opened the account and all this based on the assumption that you DID NOT fake any information.  So the only way for you to get this account reactivagted, IMO, is to provide LL with credentials that prove your false information.

In this case, giving your REAL credentials won't matter.  You could be anyone doing this & this is why LL is asking that you prove who you are.  So, I think your account may be lost.

[Perrie Juran]

What is unclear here is how long ago this verification was / how old the account you deactivated was.

If you did it under the old Aristotle system, "Absolutely no personal information that is supplied for age verification is stored or otherwise retained by Linden Lab or its verification partner Aristotle-Integrity. We keep only an indicator that tells us whether there was a positive match for the information you have provided."

Thus you'd be safe.

One thing that I don't know is if LL retains the ID you provide now when they request it. 

Violating TOS is never a good idea. 

So only the good graces of the Lab would allow you back in.  Or actually often times, the shortfalls of their systems.

 

[DafneLis]

I created my account on October 07, 2010 and I age verified around uhm… I think May -June 2011 just before the SGS Golgothica sim opened- That is the reason I was soo eager to Age verify. I deactivated the account last week.

But even now if they don't have any of the old informations, I declared I falsified my identity to age verify. Thank you for your contribution though!! What are the consequences if I was to give my real ID, the charges??

[Lukeh Ghost]

The won't bust you or give you a criminal record.. you WERE over 18 and can prove it.

They can ban you sure. but your account is already in limbo anyway. you have 3 weeks before it's purged.

[Rival Destiny]

I doubt there would be any legal ramifications.  What you have done is break the TOS so LL would do whatever they do when this occurs.

Giving them your real ID IMO would give the the info they require to identify any other accounts held under those credentials. 

JMO of course.

[Rival Destiny]

I think perhaps the OP is concerned about providing LL with false info and the legal ramifications of doing that.  Just because he was 18 at some point doesn't negate that fact.

However, IMO I doubt there would be any legal consequences - only consequences from breaking TOS.

[DafneLis]

Oh! Okai so are you definitively sure they can't charge me with a criminal record?? That is my only concern. Because if so I'll give them a copy of my license right now~

[Rival Destiny]

Why are you going to give them your RL DL?

They are asking you to identify yourself on an account that you used false info on.  They want to verify that false info. 

Unless I'm not understanding something here? 

And, the info you get in forums is not written in stone.  My opinions here (IMO = In my opinion) does not mean that I am 100% accurate of what LL will do.

Just so you know.

 

[DafneLis]

Because I didn't register with the false information, I registed with my own DOB, but I probably didn't get the security question right. 

BUT then I changed my date of birth when I was  age verifying. And the only time I gave credentials was when I was age verifying.  So the only informations they would have YES  it would be the false credentials.

BUT they are asking for the information when I registered, to prove my DOB I would have to give my real credentials not the fake...?

Lol this is the problem I'm not sure if by age verifying with the false information, that false information replaced the orginal i registed with and that is what they are looking at. 

[Rival Destiny]

Oh ok, sorry I misunderstood what occurred.  I had thought you provided false credentials at initial registration.

Well, I'm unsure what LL would do here.  I mean providing false credentials at any time is of course, not a wise thing to do and breaking TOS.

 

 

[Aveline Stein]

Not sure what i would do in your situation. Perhaps trying to be upfront about it and sending them your correct ID, maybe along with the ID you used to age verify and a signed statement by your friend that you used their ID it with permission because their stupid was borked could work.

If you live in Austrialia, i somewhat doubt they would send CIA bodysnatchers after you for using your friends ID.

[JeanneAnne]

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Aveline Stein wrote:

If you live in Austrialia, i somewhat doubt they would send CIA bodysnatchers after you for using your friends ID.

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I agree that the OP doesn't have to worry about criminal charges being filed.

Thing is tho.. that LL might ban both the old account & any new one for ToS violation. I wouldn't risk it.

Thing i wonder about tho, is why any identification is called for. I never identified myself to LL when i opened my account. When i wanted it upgraded to A access all i did was state that i was >18. I actually lied about my age by stating that i'm younger than i really am, altho still well above 18. Why should anyone need to provide LL with id? What business is it of theirs who you really are. 1uv the chief virtues of SL ~i thot~ was the anonymity .. Or is it a premium account?

Jeanne

[Rival Destiny]

If you want to make changes to your account & proceed to do so but give them incorrect info?  For example your test question, they will ask you to verify you are the actual account owner by having you provide your credentials.  This is done to protect all our accounts.

Also, if LL already has his correct info, they already have the info required to  identify his other accounts.  Having said that, I tend to agree that it may be best to move on and start anew.

[DafneLis]

I don't know,  think you're right they might ban all my other accounts. Not sure if it's worth risking it for one account even thouh it was my main. It was just a normal free account, no upgrading~

[Hetaera Romano]

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DafneLis wrote:

So now I am a bit paranoid, do they want my information to charge me, since I DID use fake information at first - I am not denying my fault here- Or do they want my real documents to help me out and reactivate my account…

 

 

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I would send them what they asked for and not worry.  No US Attorney (federal prosecutor) is going to waste time and money prosecuting something this trivial, nor would LL waste time and money on harming a customer  when it would do nothing to benefit them.

[DafneLis]

Well You convinced me to give it a shot, fingers crosssed now everything works itself out~! Thank you again guys!!

[DafneLis]

"We are pleased to inform you that your account has been reactivated! As a gesture of goodwill we've waived the normal $9.95 reactivation fee. "

 

I have my account back I LOVE THEM! 

honest, upfront way is always the right way.

Thanky ou for all your suggestions guys!

And thank you LL!!! 

<3u

[Rival Destiny]

Congrats!!!

:smileylol:

[JeanneAnne]

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DafneLis wrote:

"We are pleased to inform you that your account has been reactivated! As a gesture of goodwill we've waived the

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DafneLis wrote:

"We are pleased to inform you that your account has been reactivated! As a gesture of goodwill we've waived the normal $9.95 reactivation fee. "

 

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yayyyyy !!