I just upgraded to viewer 3 and the background is all different shades of pink. How to fix this?

[Angelique Eberhart]

Just upgraded to newest viewer.  I can't get any of the background to rez.  It all stays pink.  I am running window 7.  How can I fix this?

[Cinnamon Lohner]

Update your ATI graphics drivers

--Cinn

[Rolig Loon]

As soon as you typed the word PINK in your question, you should have seen a HUGE selection of previous posts on exactly the same question.  Clicking on any of them would have given you this information >>> Some people who have ATI graphics cards are having this problem with the most recent V3 upgrade.  See http://jira.phoenixviewer.com/browse/FIRE-4945 .   For a quick but temporary solution, go to Preferences >> Graphics and disable Basic Shaders.  For a more permanent solution update the 12.1 Catalyst driver from http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx?type=2.4.2&product=2.4.2....  or run the AMD driver autodetect tool to update: http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx