Viewer crashes on start up.

[Shattered Soulstar]

I dunno if this is just me, but I'm annoyed with it and want help fixing it.

[PeterCanessa Oh]

Details of your computer and the problem?

[Calla Cela]

I have had numerous crashes in a row. Both computers, two different viewers. in the past hour or so. 

 

[Shattered Soulstar]

Errm. I dunno what you want about it. I'm blonde.

Microsoft Windows 7 Home Premium

Acer Aspire 5755

Intel® Core i3-2330M CPU @ 2.20GHz, 2200 Mhz, 2 Core(s), 4 Logical Processor(s)

 

I dunno. I'm just looking at system info. Tell me what you want.

[PeterCanessa Oh]

Blonde is good, trying to run SL on a smartphone or even a Kindle (I kid you not) isn't :-)  Since you've established that you have a computer which should be able to run SL ...

All else being equal the most important technical things for SL are the graphics card and the quality of your broadband connection.  The specs I've seen for an Aspire 5755 say it has an nVidia 540M graphics card with its own 2Gb of memory.  That's a lot better than mine and I'd expect it to run SL in High graphics mode without any problems.  You can find the quality of your broadband by running a check using pingtest.net.

But wait ...

None of that may have anything to do with your particular problem(s).  First of all - What, if any, error messages do you get when you try to run SL?

[Shattered Soulstar]

None, it's the common problem that when it loads and reaches "Initializing VFS" it stops responding. I have a really good internet connection, too.

[Jrod Rascon]

I have an account specific issue.  viewer automatcially quits when loging in, viewer starts downloading inventory that is the exact moment when the viewer quits.  Only on one account tho.  anyway to empty out inventory before log in viewer?

[Nyll Bergbahn]

---

Shattered Soulstar wrote:

None, it's the common problem that when it loads and reaches "Initializing VFS" it stops responding. I have a really good internet connection, too.

---

VFS stands for Virtual File System and when logging in stops at initialising VFS, clearing cache should fix it.

Clear your cache from Preferences then try again.

If that fails, manually remove the Second Life folders in AppData.

Browse to the path below that corresponds to your operating system:

Windows XP - C:\Documents and Settings\<username>\Application Data\

Windows Vista - C:\Users\<username>\AppData\

Windows Vista Home Premium - C:\Users\<username>\AppData\

Windows 7 - C:\Users\<username>\AppData\ 

Inside the AppData folder:

1) Open the Local folder and delete the entire Second Life folder.

2) Go back one level to the AppData folder.

3) Open the Roaming folder and delete the entire Second Life folder.

If you wish to save existing chat files you've had with other avatars, move the Roaming > [avatar name] folder elsewhere on your computer and drag any chat text files you wish to retain into the new Roaming > [avatar name] folder once Second Life is reinstalled and you've logged in at least once. Ignore if you don't want to save any.

4) Restart your computer. This is important. Do not try starting Second Life again until you have rebooted.

Once you have rebooted, Second Life should run properly.

 

[Elizabeth Burleigh]

I had this issue when I had to reinstall Vista after a crash, and this solution (deleting the AppData folders) worked fine for me.  Now, I've upgraded to Windows 8, and am having the same issue!  Only this time, it isn't working for me.  I've already made sure I've got the most up to date driver for my video card, as well.

[Nyll Bergbahn]

Windows 8 is causing problems for others too with Second Life. Check this thread as some are getting it to work just fine.

http://community.secondlife.com/t5/Technical/Is-Secondlife-compatible-with-Windows-8/qaq-p/1724925

 

[KaiserCormerax]

I did this and followed the steps but afterwords it said that the game froze and now it wont work it just keeps doing what it did before which was crash at vfx