I can not open my folders in the Phoenix viewer

[harliew]

In my phoenix viewer, I have trouble opening my folders in my inventory, Some have arrows and some have none .Can u help me.

[Rolig Loon]

The ones that don't have "arrows" are empty, so there's nothing to open.  Now, if they aren't supposed to be empty, that's a different matter.  That usually means that your locally cached copy of inventory is out of sync with LL's asset servers.  You'll have to rebuild it.  Go to Preferences >> Network & Cache, and click the button that says Clear Cache.  Then log out.  When you log back in, log in at a nice quiet sim like Pooley or Aqua, where there's no lag.  Move away from the landing spot and open inventory.  Type any letter into the search field at the top of inventory to jump start the rebuilding process, then go make yourself a sandwich and a cup of coffee.  It may take a while, so don't do anything else in world until it's done.  When it stops "fetching" items from the asset servers, you should have everything that is supposed to be there.  If not, come back here and tell us.  We'll move on to Plan B.  To add information. click on the Options link in the upper right corner of your question and select EDIT. Please do NOT start a new thread.