why is it so hard to get help?

[TwinTurbo Tank]

why cant I find were to get help from sl?

[Knowl Paine]

What do you need help with ?

 

[Abbie Abismo]

You have to keep trying post to forums and keep at it.

[valerie Inshan]

I won't probably be this hard if you describe what kind of help you need. You can edit your post to add info: "options", "edit" to add text. Or click on any answer here on the Permalink button to give information.

[Dilbert Dilweg]

I have never seen a question go un-answered here. There are hundreds of residents willing to help at any given moment. Perahps you could explain your self better in order to receive help?

Feel free to ask anything here aside from personal account issues

[Nyll Bergbahn]

@Twin Turbo.

The help available depends on whether you have Basic or Premium membership. Help for Basic members is quite restricted while Premium members have access to all categories as well as LIve Chat.

You can click the Help menu above but here are the direct links:

https://support.secondlife.com/create-case/

https://support.secondlife.com/start-chat/

As Knowl said, perhaps we can help you here on Answers. You can add comments using Options > Edit to the right of your post. If we can't help, then you will need LInden Lab Support and as I said, that depends on membership level.

@ Abbie

Your post in this thread is your first so where did you post about the problem with your eyes that you say 23 people read and didn't reply? Please post the link to that thread. It is extremely rare that any question posted here goes without a reply offering a solution, suggestion or advice, even if it's just a recommendation to contact Linden Lab if it's outside our ability to help. 

Unlike residents here, Linden Lab support is paid to help so that avenue is always open to you if you have Premium membership as you say (I assume that's what you mean by 'paying member'). Use Live Chat or submit a ticket. All you have to do is click the Help menu above and follow the links or use the direct links I gave above.

[Dilbert Dilweg]

Abbie I agree that Sl has a lot of glitches. Your issues does sound a bit odd. I never heard anything like that my self. So naturally someone would not answer if they did not have it. Or you did not supply enough info ( like video card and pc cpu specs and memory) or screen shots to better deliver your point across. I did look for any previous posts you may have had, and find none? Maybe you could direct us to the post? Linden Lab usually do not monitor these questions and answers. If your issue is severe enough and you are premium. Perhaps you should have submitted a ticket and asked them directly anyway if you still need help. Ask about it and supply all the information so others can better answer the question

[iCade]

@Abbie

You do realise the people responding to questions here are just residents like you are? We take the time to respond to questions on our own free will. Just because one got unanswered you think it's rude? The entitlement some people feel is downright atrocious.

 

[Irene Muni]

@ Abbie: no comment from me, some days I'm tired of hearing nonsense.

[PeterCanessa Oh]

LL provide three forms of help:

1. The knowledge base
2. Live chat for premium members
3. Support tickets (also mainly for premium members)

Unpaid residents give up their time (and sometimes money to help)

• Here
• In the rest of the forums (especially the creation categories)
• By writing most of the wiki
• At in-world helper organisations (eg; NCI)
• Providing classes in all aspects of SL (eg;Particle Lab)
• Building demonstration and learning areas (eg; Caledon Oxbridge)

Starting in SL is overwhelming, mainly because LL find it impossible to provide beginners' advice.  Ultimately though the reason anyone can't find where to get help is - because they haven't asked.

[Irene Muni]

And Phone Support for Concierge accounts

[Abbie Abismo]

Thanks Dilbert

[PeterCanessa Oh]

Is that different to live chat? I've never become premium, let alone concierge level - who cares anyway; we seem to know more about SL than anyone there

[Irene Muni]

The difference is between "chat" and "phone" (voice). AFAIK Phone Support (for NO Billing issues) is only for Concierge accounts. I used it very little: if I have serious trouble writing in English, imagine my trouble hearing speak in English

[Irene Muni]

Abbie has edited and deleted his original post. Now several other messages are unintelligible. A "great" way to participate in a forum :smileymad: