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  1. Featured News

    A group blog by Secondlife in General

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    Strawberry Linden

    Black Sails.jpg
    Pictured: Black Sails

    While Autumn vibes are taking center stage, don't forget there's a world of magic and some fun events waiting in other corners of Second Life. Dive in and discover the unexpected! 

     

     

     

     

     

     

     

     

     

     

     

    Don't forget to check our Recently Added category to see all the latest additions to the Second Life Destination Guide!

     

    Got a spot that you’d like listed in the Destination Guide? Make sure to drop us a note at editor@lindenlab.com or submit your spot via web form. Learn more about the Destination Guide criteria for Editors’ Picks or the Destinations Floater in the viewer, and increase your chances of being featured in those coveted spots!

    Connect with Second Life on Social Media.
    Signup for the Second Life Weekly Email Newsletter.

  2. Community News

    A group blog by Second Life in General

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    Blogger Network
    Latest Entry

    LETCIRREN : Kitsune Village

    By Blogger Network,

    LETCIRREN. Kitsune Village

    Style info on the blog

  3. Inworld

    A group blog by Secondlife in General

    • 2121
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    Strawberry Linden
    Latest Entry

    Second Life Pic of the Day 09.21.2023

    By Strawberry Linden,

    Nymphy Evergarden.jpg

    Nymphy Evergarden is weaving a magical melody in today's unedited Second Life pic of the day.

     

    For a chance to have your image featured as the Second Life pic of the day, submit your work to the Official Second Life Flickr Group.
    For a chance to be featured in our #SLFeature Instagram stories, follow and tag us on Instagram.

    Connect with Second Life on Social Media.
    Sign up for the Second Life Weekly Email Newsletter.

  4. Tools and Technology

    A group blog by Secondlife in General

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    Kermit Linden

    We have some important planned maintenance for our internal systems coming up on August 10th from approximately 6:00am - 7:30am SLT. In order to upgrade these systems, we will need to take several services down including: new logins, registration, marketplace, payments and payouts. There may be other errors or issues seen across the entire platform.

    As soon as the work is complete we will post an update on our Status Blog atSecond Life Status, so be sure to subscribe to updates to be notified as quickly as possible.

    We apologize in advance for this disruption and especially appreciate your patience.

    While we aren't expecting any in-world problems once the maintenance is complete, if you notice any new issues with everyday operations, please let us know as quickly as possible. You can file a Jira issue to communicate directly with our development team, or contact our support team if that's more convenient. No one knows the world of Second Life as well as Residents, and we value your input and assistance as we continue to update the grid's fundamental technologies. Thank you!

  5. Land

    A group blog by Secondlife in General

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    Linden Lab

    The Concierge and Land User Group meeting is a monthly, public meeting for discussion and education on Second Life, useful to both Mainland Residents and Estate owners.

    Topics include any issues relating to Customer Relations/Support or concerning Land in general (mainland, islands, Linden Homes, estates, auctions, etc.).

    Join Wendi, Vix, and members of the Land team, on Wednesday at 12pm PT at Linden Estate Services.  All are welcome.

     

    Keep up to date with all of our user group meetings on our wiki and public calendar.

  6. Commerce

    A group blog by Secondlife in General

    • 88
      entries
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    Linden Lab

    Happy Wednesday!

    We’re writing to remind everyone that we’ll be holding our monthly Web User Group meeting today at 14:00 SLT in our usual meeting place, where we’ll be discussing our status with ongoing projects and our near future plans for our web properties. As always, we’ll leave plenty of time for Q&A from the community. We look forward to seeing you there.

    Keep up to date with all of our user group meetings on our wiki and public calendar.

  7. Tips and Tricks

    A group blog by Secondlife in General

    • 45
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    Garry Linden

    Hi Everybody! 

    I would like to introduce a new member of the Linden Support team, Boxy 5000. 

    Boxy 5000 is a virtual assistant/support bot trainee. 

    But wait, wasn’t there already a chatbot who answered questions for premium users? Indeed there was! Boxy 3000 was the earlier model of the trainee chatbot. 

    We are learning from some design flaws and moving forward with a more advanced bot. Boxy 3000 has been re-invented and given an extra 2000! 

    But wait a second time! Won’t this bring about the machine apocalypse? Not just yet–Boxy 5000 is more advanced and learns as they go but Skynet is still a few upgrades away. 

    The upgraded bot will be a 24/7 support option for both premium and non-premium residents! (Previously only available for premium customers.)

    Boxy will have the ability to answer commonly asked questions, keep you up to date on current issues, help with ticket submission and in some cases handle a support request. 

    Boxy has uses for all residents, from early adopters to fresh new faces. 

    For new and more casual residents Boxy is available to help them find the support they need. 

    For our seasoned veterans Boxy can offer support options for some specific requests. Specifically, Boxy will be able to submit an abuse report on your behalf and in some cases help with the restart of a region!

    Boxy will continue to learn as we go. Boxy might not have all the answers currently, but we will continue to review questions posed and help the bot to better answer your support queries. 


    We realize that a chat bot is not a substitute for a customer support representative, and this bot is not meant to be. It is however meant to help when we are unavailable or may be experiencing higher call volumes. 

    For premium residents Boxy will only be the first point of contact before being passed to a support representative during office hours. Utilize Boxy to help better explain your issue once you are transferred to a support representative. Outside of office hours Boxy can help or create a ticket for when we are back in the office.

    The ability to get an answer to your question or to get your issue resolved without having to wait until our Support Lindens are available is Boxy’s primary directive.

    Anyone interested in saying hello to Boxy can access it by logging into our support portal. The Boxy 5000 chat widget should appear in the bottom right hand corner of your screen.  

    Boxy 5000.jpg

    Boxy 5000, it’s advanced… 

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