Today (Aug. 1) Tilia, Linden Lab’s wholly-owned subsidiary, assumes responsibility for handling process credit requests and payments made from accounts with a USD-denominated balance in Second Life.  

Due to this change, as originally announced on July 1, Residents who have a USD balance on their account will be prompted to accept the Tilia Terms of Service when they log in to their account on the web.  Residents who request to process credit out of Second Life may also need to supply information for ID verification.

Tilia is a registered money services business and fully licensed money transmitter which helps Linden Lab comply with U.S. laws and regulations.  You can learn more about Tilia’s work to better protect your privacy and security in this blog post from our Information Security Manager, Soft Linden. 

We want to be clear that most people should not see any disruptions or changes to their Second Life experience due to the introduction of Tilia. However, for those who maintain a USD balance (usually through the sale of L$ on the LindeX), it is important that you review and accept the Tilia Terms of Service. You’ll see a prompt to do so when you next login to Secondlife.com. If you have a USD balance on August 1 and do not accept the Terms of Service, you will have until October 31, 2019 to do so. If you do not, you will not be able to utilize the USD Balance or request a process credit until you have accepted the TOS and Privacy Policy, after which you will once again be able to use the USD balance and process credit. For those who do not accept the Terms of Service, you will still be able to login to Second Life and use your payment method on file (such as a credit card) to pay for items and services, but you will no longer have the ability to request a process credit transaction, sell L$ on the LindeX, or make payments for Second Life services from your balance. 

We know that you may have additional questions about Tilia and these changes. We encourage you to visit our Tilia FAQ and/or contact our Support team if you have any specific concerns. We’ve also addressed many community questions at a recent Tilia Town Hall in-world, which can be viewed on YouTube.